105 Northwest Highway Reviews

I can not write a review yet. My unit has still not been fixed. He did not have the part needed to make the repair. He has never been back to install and make the repair. I have not heard back from Sears Appliance repair and I have tired to contact them several times

Made an appointment for a new garbage disposal. Instead the problem is worsened. My sink was not leaking before. They didn’t bring a replacement even though when I made the appointment I notified them it was broken and gave the model number. My sink was left leaking and he used my kitchen towels without permission. He left and had my sign for services. Did not explain what I signed was for potential damage due to service, which was emailed to me after the fact. Now I am unable to use my sink due to it leaking until I am contacted back by Sears. Attempted to get a hold of them but they use an AI bot which was not helpful.

The technician was unable to remove one screw securing the exterior panel of the washing machine and offered to refund our money for the diagnostic fee and the replacement part. He informed us that we would need to purchase a new machine as there was no feasible solution to repair the existing one. After expressing our dissatisfaction with this alternative and requesting a second attempt, the technician successfully opened the panel, accessed the pump, and completed the repair within 30 minutes.

Wrote previous review and can't reply to their reply. But I did call that number on Saturday and was bounced around for almost a hour and got no where. Still have charges on my account.

Extremely poor service. My oven was in need of repair, but was still under warranty with Thor. Sears was contacted by Thor to handle the warranty repair. Sears came to my house and diagnosed the issue, but said they needed to order a part from Thor, after which they would schedule a time to come back and repair the oven. After almost a week, I tried following up as I had not been contacted to schedule the repair. What I discovered was that instead of ordering the part, the technician stated that he couldn’t order the part because Thor was closed, so he closed the ticket, although the repair was not completed. After many phone calls, a ticket was reopened, but instead of just ordering the part, and sending someone out to do the repair, Sears says that because it’s a new ticket, they need to send out a new technician to diagnose the problem and determine what part needs to be ordered, even though they should already know. Thor asked Sears to let them know what part was needed so they could just order it. Sears claims that they don’t know what part needs to be ordered because they can’t get a hold of the technician who originally came out, and apparently he didn’t make any notes on it. It sounds like either Sears is incompetent, or they are trying to double dip and get paid twice by having to send out a technician twice. Extremely unhappy with their service.

If I could have given a zero I would have. We have had this service for several years and have had OK service until the last one. We called on our washing machine in July. The technician came out, diagnosed the issue and told us he'd be ordering parts. The new parts came, he arrived to fix it and was unable to repair it, ordered more parts. This went on five more times. The tech told us the part he needed was no longer available and he would suggest a replacement. Seven more visits and scheduled appointments where no one came continued until mid-December. He finally showed up, replaced two parts and said its fixed. So far, so good. Multiple boxes and old parts were left for us to discard. No one to speak to, all AI or if you do get someone on the line they are unable to communicate due to poor English speaking skills. Terrible experience to say the least. Sears used to be concerned with customer service...no longer are they in that market.

We recently had an incredibly frustrating experience with Sears Appliance Repair. After a power outage caused our fridge to stop working, we got the electrical plug fixed, but the fridge still wouldn’t work. We called Sears, and a technician came out. Without even opening the back of the fridge, they declared the motherboard was fried and said the repair would cost $850. Given that it’s a newer fridge, we reluctantly agreed and ordered the part. However, something about the situation didn’t sit right, so we decided to do a little research ourselves. A quick Google search suggested leaving the fridge unplugged for 3 to 5 minutes to reset it. Guess what? IT WORKED! The fridge is now running perfectly fine—no motherboard replacement needed. Sears was about to charge us nearly a thousand dollars for an unnecessary repair. This felt like an absolute SCAM. Their technician didn’t troubleshoot properly, and we were almost taken advantage of. We won’t be using Sears Appliance Repair again and highly recommend others think twice before trusting their services. A little research saved us hundreds of dollars and a lot of stress. Updated - Sears continues to send the same silly response and yet the same guys have been ripping people off for years based on other reviews. Just WOW.

Technician was a nice guy, but he could not figure out the problem and basically blamed it on me for not making sure the load was Evenly distributed in the washer. Charged me $129 I called another service company and they replaced a sensor and it works fine. Working on getting a refund from Sears.