105 Northwest Highway Reviews

The technicians were great and the replacement part came quickly. Scheduling went smoothly. I would suggest they provide a time estimate first thing in the morning , to narrow down a morning or afternoon appointment when possible.

Great job Showed up early to analyze And came early to install Only concern was very expense for an ice maker.

Contact and scheduling was easy. Service by competent personnel. Price was a on the high side. 388.00 For 2 hours

While the service itself seems fine, ultimately... there is still an air leak in the same area of the freezer door.

Can you explain why parts were ordered and shipped to me but never used I still have them. Upon return repairman only took 5 min to fix washing machine. What gives?... I might have been overcharged

Not REPAIRED really unhappy tired of Not having a usable washer what now?? 8 - 12 appt Almost an hour late. Waste of time I will call the appliance insurance Co. This repair person was the 5th tech to come out

There's literally no way to speak to anyone or customer service, it's all AI. We need to speak to someone about the cancellation and refund for the work/ labor appointment we made for later this week. We were able to cancel the appointment on the website but it said nothing about refunding the difference between the part/labor and just a diagnostic appointment. The phone number you call literally says we have no agents, this is an AI only automated system.

Disappointed. Refrigerator wasn't cooling sufficiently. Tech was friendly but must have been new. My wife called me at work to tell me the tech wanted to know how to control the temp in the fridge (I had to YouTube it). Lol...it was all downhill from there. I ended up paying for the service call and then vacuuming the condenser when I got home from work because he said he couldn't do the $80 cleaning unless I ordered parts ( he suggested a $700 door seal because I guess mine was bad). BTW... it took him 2 1/2 hours to figure that out. This is my first negative experience with this company so I will probably give them another try. The good news is my cleaning job worked.. the fridge and freezer work great now!

Jorge is an outstanding technician and goes above and beyond to make sure he has done everything to satisfy the customers needs. Highly recommend this young man!!!

Well, they finally fixed my icemaker but Sears has serious systematic problems. The repair was originally going to be a week (a part needed to be ordered) but took over 3 months! First order was delayed and then canceled without my knowledge. The second order was sent to Tennessee, but I live in Illinois. Great repair guys but terrible communication from the company about the status of the repair. Trying to contact Sears was a HUGE pain! Repair guys, 5 stars, Sears communication and terrible system, minus 3 stars.