105 Northwest Highway Reviews

Do not hire them! Unless you want to lose your money! The technician came to our home regarding an issue with our stove. He did not turn the stove on, test it, open or inspect any part of it, or perform any meaningful troubleshooting. Instead, he simply took a picture of the stove from a distance and claimed that he had diagnosed the problem. During the visit, I mentioned that I thought the spark/ignition system could possibly be the issue. However, I made it very clear that this was only my assumption, I am not an appliance technician or an expert. He is the professional we paid to diagnose the problem. Rather than independently investigating the issue, he appeared to rely on what I suggested and then told us that the repair would cost close to $700. I do not understand how a qualified technician can diagnose an appliance and recommend nearly $700 worth of repairs without even turning it on, testing it, or physically inspecting it.

The tech was very nice, however he laughed at me when I told him the issue (my fridge was too quiet, explained I felt a sound was missing). He basically opened up the fridge looked with his eyes, waved his hand inside, opened the freezer, same thing. Pulled the fridge out and took off back compartment, shone a flashlight inside, said it looked cleaned, one fan was running and he gave the compressor a tap. That's was you get for $129. My fridge is still quiet, missing the normal buzz/fan sounds (general running sounds) and I'm oit $129. He did zero diagnostics. Good luck if you have them come out. You might as well just look for a new fridge.

Did the kitchen and laundry maintenance, I was told everything was fine. I was impressed untill I washed my clothes and used the dryer, which has noise when spinning. The dryer was totally fine before the maintenance. Find very difficult to call them and now may have to pay extra $129 for the diagnosis. Never use them anymore.

Please, do not use this service. While the repairmen might be ok, there is ZERO customer service. Everything is an AI bot that has no answers for what you actually need. We paid for a repair, which we then cancelled. Instead of paying the $129 diagnostic fee, we are now out over $400 (including the part they ordered, which we returned, and have not been refunded on).

They failed to show up three times with no advance notice. I can't think of a place that I have experienced that is as unreliable as Sears services. I recommend that people look elsewhere for service repair. If you have home insurance ask them to recommend another service.

Despite paying $129.00, I left the appointment with no actionable guidance or value. This experience fell far short of the professional standards I expected and was a waste of both time and money.

Nothing is fixed

I told the technician that my furnace was leaking refrigerant because you can see the oil all over the place and he failed to acknowledge that. He instead of clean my outside AC unit and recharge the system because it was low a pound of Freon. Of course it was blowing out cold air because you recharged it But after 15 minutes, it went back to warm air. My evaporator coil is obviously leaking in the furnace and I will be disputing the charges on my credit card that was charged to me today. He was in and out less than 30 minutes and did not do a thorough diagnosis

Waited four weeks to tell me the dishwasher was not repairable Thank you