301 College Square Reviews
Showing most recent reviews from verified customers of Sears Home Services
Al
Was thrown off my his apperance because he seemed very young but the guy was very knowledgeable, quick and efficient. Had my microwave fixed and running in no time. Best Sears tech experience I had so far.
Customer service response - Thank you for your feedback and for highlighting the efficiency and knowledge of our technician. We are thrilled to have provided you with the best Sears tech experience.
Sears Home Services on July 04, 2024
Nina U
Paul efficiently repaired our dryer. He was very pleasant and professional. He even went above and beyond and leveled our dryer when he saw we were keeping it level with a piece of wood. Great service !!
Customer service response - Thank you for sharing your positive experience! We're thrilled to hear about the excellent service Paul provided, going above and beyond to ensure your satisfaction.
Sears Home Services on July 03, 2024
Shishir S
John is an amazing specialist and his attention to details and customer service is just examplary.
Customer service response - Thank you for recognizing John's hard work and dedication to providing excellent service. We're thrilled you had a positive experience!
Sears Home Services on June 27, 2024
Barbara B
He was informative and helpful
Customer service response - Thank you for highlighting our informative and helpful service. We're here to assist anytime you need us.
Sears Home Services on June 27, 2024
boiana B
Customer service response - Thank you so much for the fantastic 5-star rating, boiana! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on June 25, 2024
Jon S
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on June 25, 2024
Steven M
Terry and the other service people are great. however the website and the scheduling of service is abysmal. It is hard to reach a person and even when I do, they do not seem able to make changes in orders. Attempts to make a change online in a service order are met with a website error. Sears service center has outsourced too much and put in place fallible software. It is a shame because the service technicians themselves have been excellent.
Customer service response - Thank you for highlighting the excellence of Terry and our service team, and we're truly sorry about the difficulties with our website and scheduling system. Your feedback is crucial for our improvement, and we are addressing these issues urgently.
Sears Home Services on June 23, 2024
Pamela S
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 20, 2024
Rhonda M
Tyrell was polite,efficient , and friendly! Great job.
Customer service response - Thank you for your kind review. We're thrilled to hear Tyrell provided you with such excellent service!
Sears Home Services on June 13, 2024
Marilyn S
Gregory did a great job! He found the problem quickly, and had the part with him. Fixed it right away. Gregory went above and beyond because I had an unidentified notice on my fridge, he found out what it was and told me how to remove it. Thank you Gregory for great service!!!
Customer service response - Thank you for your kind words! We're thrilled to hear Gregory provided exceptional service and resolved your issues promptly.
Sears Home Services on June 10, 2024
