301 College Square Reviews
Showing most recent reviews from verified customers of Sears Home Services
Mike O
Fantastic service!
Demetrius P
The first repair order had the incorrect motor on the truck, but the HVAC Tech got it squared away on the next visit. We did have to wait long for the special motor. Now our system sounds better than before. Good work!
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on October 23, 2024
Azita M
The technician was friendly , knowledgable and professional.
Customer service response - Thank you for recognizing our technician's professionalism and expertise. We're delighted you had a positive experience.
Sears Home Services on June 27, 2024
Ed M
Give your service man a personality.
Customer service response - We apologize for the trouble you've faced, Ed. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 29, 2025
Weaving K
After setting up a service appointment, Sears sent several texts to let me know that the service technician would contact me with a narrower time frame than the original 7am-6pm estimate. Tech never contacted me and then cancelled my appointment at 11:45am. I rescheduled, received several texts again from Sears. Tech never contacted me until 3:30pm when he was 5 minutes away. He tried to cancel my appointment because it was raining, but I assured him that all work was indoors. He tried to help, but couldn’t. After these two appointments I am very unimpressed.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 15, 2025
Anthony T
I called Sears Appliance Repair to fix a leak coming from my washer. I told the person on the phone that I believed the leak was coming from the hose connecting the cold water to the washer. When the repairman arrived, he looked behind the washer and told me he was not allowed to service anything outside of the washer and then proceeded to charge me a $139 diagnostic fee. I should have been told during the phone call about that policy as I would have called a plumber instead. I will not use Sears again. update: The owner responded that I call to discuss my complaint with them, but whoever took my call said he could not help me. My displeasure still stands.
Customer service response - We apologize for the trouble you've faced, Anthony. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on February 22, 2025
Greg W
First of all I live in Delaware and your website gives an address of 301 college square for a parts warehouse. So I drive 20 miles to college Sq Newark DE. 19711 to go to the parts warehouse to get a part for my dryer. I ride around college square for a half hour and cannot find it. So I call and after getting through 15 menues I finally get a live person and your live person tells there's not actually a physical location. So why would have this location online when it actually doesn't exist 🤔. What a waste of time and gas. You need to fix this. I'd never buy anything from you after an experience like that. Besides I found the part at another appliance shop for $15.00 less than what you charge. Thanks for nothing.
Customer service response - We apologize for the trouble you've faced, Greg. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 16, 2024
Jinlan D
The problem was not solved after 3 visits and waiting for more than a month.
Customer service response - We apologize for the trouble you've faced, Jinlan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 13, 2024
BRECK L
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on October 06, 2024
jeff J
he is so malicious and made an assumption that my air conditioner has a pre existing condition prior to the call which made my home warranty not cover the claim.
Customer service response - Thank you for taking the time to bring this to our attention, jeff. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on July 28, 2024
