301 College Square Reviews

Refrigerator Tech never showed up, no text or telephoned me. I have a front door Camera… so he can’t say he was here.

1 year ago my washer wouldn’t go past the rinse cycle so sears repair came out they fixed it and said the wire went bad. Easy fix. Then 2 months ago the exact same thing happened. Sears came out and it was the exact same wire again, the exact same technician from last year replaced it again. Then two days ago I experienced the same issue. I called and spoke to an associate who told me that they would have a technician come out and if it was the exact same issue they would fix it for free which I was fine with since there is no reason a wire should be messed up after only two months and if it is then it had to be a faulty wire. I called back later and they apologized for the miscommunication and told me they would only cover it if it broke within 30 days of the previous repair. After speaking to a manager and they reiterated the same thing I said to cancel my appt because I don’t have money to have them fix the same exact issue they keep fixing and spending almost 200 each time for them to replace a wire every 2 months when wires are made to last years not a month or two. Very unhappy with this, feels as if they purposefully gave me a faulty wire each time so I would keep having to pay every couple of months to get it repaired.

Paid for parts and labor 36 Days ago no response and just AI stuff that is no help! THEY TOOK MY MONEY AND WONT GET THE JOB DONE HAVE CALLED OVER 20 TIMES . bbb WILL BE INVOLVED.

Technician never showed up. Never called, never texted, nothing. The app said he arrived. That is a lie and fraud.

Did not fix the problem dryer still doesn’t dry clothes!!!!!

So my $260 Preventive Maintenance visit for my heater lasted 5 minutes, and included no preventive maintenance. The tech was very friendly and respectful, yet said he only does a visual inspection and I had to ask him to clean the igniter. A true $260 PM would include checking all capacitors and replacing if out of spec, checking the fan, checking the inside of the flame box and burners, and finally checking the safety systems. He took off the top section, and stared at it for 30 seconds and was done. This is totally UNACCEPTABLE and needs to be done right. If you are charging $49 you should be ashamed, but $260 is just silly for NO Work.

No problem with the technician; however, customer service is horrible. I spent over an hour on the phone yesterday trying to resolve an issue with a previous visit and charge. Call transferred x 3, but they fail to tell you that they are transferring your call. Ended up repeating myself x 3. I received a text saying that my repair visit was cancelled, but then technician showed up at my door. I then saw another charge that I didn't approve or was aware of. I don't recommend Sears to anyone. Very frustrating to deal with. I finally got my water faucet fixed after waiting on whirlpool since Feb of 2023..