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1982 E 20th St Reviews
Read reviews from customers who used our services at 1982 E 20th St
Total reviews
169
Average Rating
4.4/5
Good job, appreciated being told what he was doing.
michele J,
Great customer service on phone. Wish my landlord would have used them
Erik O,
Customer service response - Hi Erik, we appreciate you taking the time to leave us a rating. We hope we can serve you again with Sears Appliance Repair in the future. Thanks!
Sears Home Services on 1705468220733
Dave C,
Customer service response - Thanks for the great rating, Dave! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1777919528190
I have only one thing to say, good customer service.
Salvador L,
Customer service response - Thank you for your kind words, Salvador! We're delighted to hear you had an excellent experience with our customer service.
Sears Home Services on 1724995546646
After replacing many parts, return visit was required as repair was not complete, still not cooling. Upon further inspection it was discovered a bad connection was the problem. Once repaired as of today, working fine. As of Aug.16, 2025, 2 weeks of trying to contact someone, fridge STILL NOT WORKING PROPERLY.WISH I WOULD HAVE CALL SOMEONE ELSE. Had appt. Today, finally, and guess what, NO REPAIRPERSON . GOOD LUCK FOLKS. We'll folks, as of Aug 23, 2025, finally was contacted by the repairperson, who was to come and FINALLY REPAIR MY FRIDGE . We'll he calls instead, begins to tell me that I need a new motor, a new condenser, AND I STOPPED HIM RIGHT THERE, are talking MORE MONEY,?.NO NOT DOING.THAT. Demanded a refund, was denied .An incompetent, unjust estimate I signed is the company reson. Next contact is to CALIF. CONSUMER AFFAIRS
Patti S,
Customer service response - We apologize for the incomplete repair initially, Patti. We're glad the issue was resolved, and we appreciate your feedback to help us improve our service.
Sears Home Services on 1752537712283
The comunacation between customer & service provider is lacking. It cost me an extra week with no service because of lack of communication. Also seems you are a bit under staffed. I was told of a technician being sick after I waited 2 hours that a previous text told me he was coming & I had to wait another 3 days to actually get a technician. Your Technicians are very capable & efficient but their availability is limited. In all what was a one week wait turned into an extra 10 days.
Jack P,
Customer service response - We apologize for the communication issues and the delay you experienced; we're working on improving our staffing and communication. Thank you for recognizing our technicians' skills, and we appreciate your feedback to help us serve you better in the future.
Sears Home Services on 1719195864292
Same problem after 2 months. Need more expertise
Buraq T,
Customer service response - We're truly sorry to hear about the recurring problem and we sincerely appreciate your feedback. We're committed to providing expert service, and we look forward to addressing this issue for you.
Sears Home Services on 1710744248749
Technician was on time and very polite. Unfortunately, I feel that I payed for my stove to be taken apart and put back together, there wasn’t any repair quote given for repairs and no repairs were made . My stove ( cook top ) still lights the way it always has . And this is one of the main issues I called for service, the other issue was a gas leak that I detected with a gas meter prior to service appointment, and this leak couldn’t be detected at the time , unfortunately.
Mike S,
Customer service response - We apologize for the trouble you've faced, Mike. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1734274961179
Took to long for parts to get in
Cy,
Customer service response - Hi Cyrena, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1707354041181
How long does it take to fix? More than a month so far......
Gary K,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1774575968978
