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1982 E 20th St Reviews
Read reviews from customers who used our services at 1982 E 20th St
Total reviews
194
Average Rating
4.4/5
Lawson was so professional, efficient and kind. He did a wonderful job with our repair & we are so grateful to have a working fridge. Thank you Lawson!
Jennifer M,
Customer service response - Thank you for your feedback, Jennifer! We're glad to hear Lawson was professional, efficient, and kind, and that you're happy with your working fridge.
Sears Home Services on 1792728397192
Lawson was very thorough, good, I could understand him, not like few times before for fridge . I was sent, Someone. who didn't spend time or I could not understand him. AND still is not fixed. So I really appreciated getting someone like lawson with sears, he spent the time and knew what he was talking about. He knows his stuff. I'm expecting Choice will repair as Lawson suggested. .
Pat N,
Customer service response - Thank you for your feedback, Pat! We're glad to hear Lawson was thorough and knowledgeable, and we appreciate your patience as we work to resolve the issue.
Sears Home Services on 1792626562343
Professional prompt with a friendly manner. He would be welcome back to do a service if it occurs anytime.
Linellen C,
Customer service response - Thank you for your feedback, Linellen! We're glad to hear the service was professional, prompt, and friendly, and that you'd welcome him back for future service.
Sears Home Services on 1792539225059
Brian, our rep, kept us updated re his arrival time. He was very cordial. He listened to our concerns and proceeded to address the same. His work ethic led to a quick fix. Brian, THANK YOU SO MUCH. You represent your company at a high standard.
Lindy F,
Customer service response - Thank you for your feedback, Lindy! We're glad to hear Brian kept you updated, listened to your concerns, and provided a quick fix while representing us at a high standard.
Sears Home Services on 1792188073112
Austin did a great job diagnosing our dryer issues, and helped make the proceeds for getting a replacement very easy.
Ricky B,
Customer service response - Thank you for your feedback, Ricky! We're glad to hear Austin did a great job diagnosing your dryer issues and made the replacement process easy.
Sears Home Services on 1792104166190
Logan,
Customer service response - Thank you for the amazing 5-star review, Logan! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1790811974947
Professional and was able to fix the issue quickly
Sherry M,
Customer service response - Thank you for your feedback, Sherry! We're glad to hear you were happy with our professional and quick service.
Sears Home Services on 1787093481662
Lucila R,
Customer service response - Thank you for the amazing 5-star review, Lucila! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1787076687520
Linda B,
Customer service response - We appreciate the 5-star rating, Linda! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1787018600835
Suzy S,
Customer service response - Thank you for the amazing 5-star review, Suzy! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1785388174874
Lamar replaced the parts to our refrigerator/freezer, and diagnosed the issue correctly. He was professional, and I appreciated the updates of the timing of his arrival.
devora C,
Customer service response - Thank you for your feedback, Devora! We're glad to hear Lamar was professional, diagnosed the issue correctly, and kept you updated on his arrival.
Sears Home Services on 1784431905124
Very friendly and going beyond
Scott P,
Customer service response - Thank you for your feedback, Scott! We're glad to hear our team was very friendly and went beyond your expectations.
Sears Home Services on 1784415380016
Austin was very patient when listening to our concerns, and he went above and beyond to assure thoroughness in his diagnosis and repair. Thanks to technicians such as Austin, your company will continue to excell.
Ken D,
Customer service response - Thank you for your feedback, Ken! We're glad to hear Austin was patient and thorough in his diagnosis and repair, and we appreciate your kind words about our company.
Sears Home Services on 1784319375085
Thank you for helping us!
L V,
Customer service response - Thank you for your feedback! We're glad to hear we could help you.
Sears Home Services on 1783972048385
Austin is professional, knowledgeable, and excellent at his job . He is a great communicator and explained things in a clear and simple way. I felt safe in the house with him. I would recommend his services to all my friends and family and will 100% call again.
Anna C,
Customer service response - Thank you for your feedback, Anna! We're glad to hear Austin was professional, knowledgeable, and made you feel safe, and that you would recommend his services.
Sears Home Services on 1783640929252
He got to the heart of the problem right away and fixed it really quick.
Denise D,
Customer service response - Thank you for your feedback, Denise! We're glad to hear the technician quickly identified and fixed the problem.
Sears Home Services on 1783505469618
Excellent service. Clean, efficient, knowledgeable, explained things well. This was a really nice man and a pleasure to have him in our home.
Don C,
Customer service response - Thank you for your feedback, Don! We're glad to hear the technician provided excellent service and was a pleasure to have in your home.
Sears Home Services on 1782254323452
Austin called when on the way, diagnosed my issue and fixed it pretty quickly. I appreciated that very much. And since he fixed my issue my washer isn't still banging around. Thank you!
Breanna C,
Customer service response - Thank you for your feedback, Breanna! We're glad to hear Austin quickly diagnosed and fixed the issue with your washer.
Sears Home Services on 1780933931078
Carol J,
Customer service response - Thank you for the amazing 5-star review, Carol! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1780618091809
Very experienced team of technicians. So happy with the service and reliability they showed.
Jennifer F,
Customer service response - Thank you for your feedback, Jennifer! We're glad to hear you were happy with the service and reliability of our experienced team of technicians.
Sears Home Services on 1779834674844
The technician's skills were great, 5 stars for that. But my appointment was from 8-12 and he didn't arrive until almost 7pm. I took the day off work when I could have went to work and wasted my entire day waiting since the appt kept getting pushed back.
Carolyn W,
Customer service response - Thank you for the amazing 5-star review, Carolyn! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1779508382082
Repairman was to the point and ready to go. He tried to order the part but his system wouldn’t let him. Machine not working but sears repair man was very communicative and did his best.Austin was very quick to find the problem by listening to what we did and his use of the internet and companies resources was impressive. Got to solution very quickly and was clean working and an extremely nice gentleman. I would rate Austin 5 stars.
adam,
Customer service response - Thank you for your feedback, Adam. We're glad the repairman was communicative and did his best, and we apologize for the issue with ordering the part.
Sears Home Services on 1779202550452
Margaret L,
Customer service response - Thank you for the amazing 5-star review, Margaret! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1778006323509
Great service. Thankful we got Sears!
Nan R,
Customer service response - Thank you for your feedback, Nan! We're glad to hear you had great service and are thankful for choosing Sears.
Sears Home Services on 1775518562412
Jimena I,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1774398173497
