Madison, WI repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 248 Reviews
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Very knowledgeable of product . Did excellent work!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I watched the process so I can do the repair myself if this happens again; the serviceman was very good at explaining the process.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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My repair person made me feel safe while being home alone in my home. He was kind, funny, and worked quickly for a resolution. He explained his process along the way and wasn't even annoyed by me watchingThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Great technician and great serviceWe are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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I’ve used Sears in the past for repair and they have always given me excellent service.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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A technician came to service our refrigerator. The wrong part had been ordered so the technician adapted the part that was available so that it worked. Right before he left our home I noticed a tear in the linoleum floor resulting from him moving the refrigerator. He apparently hadn't noticed it until I pointed it out. He was very apologetic and called it in so that a claim could be filed. However, even though I have called and left messages to follow up on the claim 5 times, no one from the claims company has returned my calls or reached out to me to schedule a date for an examiner to look at the damage. I am very frustrated as the damage occurred 3 months ago.HI AARON ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The Sears repairperson did exactly what I wanted: diagnosed my appliance's trouble, explained his fix-it solution, patiently answered my many questions, then repaired my appliance.HI MARGARET ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Sears always had great techs, glad to see that it continues even after our local Sears has closedThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Timely and efficientHi Nancy, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Great service by technician!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!