Tukwila, WA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 106 Reviews
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The worst service appointment I have ever experienced. The service person could barely speak english, and didn't spend any time diagnosing the issue. He just started quoting prices ranging from $650 to $900. Will never use Sears home services again.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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First time user.we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us with your name, address, and phone number associated with your account. Thank you.
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First time user.Dear Elma, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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First time user,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Fast friendly service men. Great problem solversDear Monica, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The clothes in the washer come out still wet, and not clean. So the customer service told me that they could come back within a certain warranty period. Turns out when the technician arrived, he want to charge me for the visit. I said no and asked him to leave. The washer wasn't fixed, clothes came out very wet, and not clean. The tech said my detergent wasn't high efficiency. I checked the box. Tide powder has HE logo on the box. Now they are asking me to pay, even though the tech didn't not complete testing the problem, and left before the full diagnostics of the spin."We are sorry to hear that you did not have a positive experience with Sears Parts Direct. If you would like us to look into your situation further for you, please write back to us HomeServiceReviews@ transformco.com."
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I am happyDear Esperanza, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I used them last week, I’m glad I didDear Supattra, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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I willnever buy a sears poduct or service again! The plastic frame that holds the crisper bins in my refrigerator broke. I scheduled and PAID FOR a visit from the service department. I received a call from the service department asking if they could move that visit to Wednesday. I agreed to that. However, the service guys arrived at my house on the day originally scheduled. I have all the texts about this visit, They then informed me it would cost $555 to replace the platic rack. We decided for that much money a new non-Sears refrgerator would be a much better option. Sears refuses to refund the prepaid service call fee I prepaid.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{insert email}} and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Tech was wrong about what the problem was, confidently told me this wrong info, and I then spent $2K and a bunch of hours just to learn they were wrong. Sears is refusing to take responsibility for it so far at all.Dear Marisa, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.