301 Southcenter Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Maria B
Walter L
Very efficient in diagnosing the issue and getting part promptly sent. Efficient with time it took to install new part and fix dryer issue
Kim G
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on May 21, 2025
Casmir K
Very professional and knew what he was doing thank you.
Customer service response - Thank you for your 5-star review, Casmir! We're happy to hear that our technician was professional and knowledgeable.
Sears Home Services on May 20, 2025
Robert D
Great service!!!!
Customer service response - Thank you for your 5-star review, Robert! We're happy to hear that you received great service.
Sears Home Services on May 20, 2025
Debbe H
Bob from Sears is a superior, skilled technician who not only has deep knowledge and experience but a genuine, trustworthy manner in explaining to me the nuances of the repair that needs to be done. He genuinely cares about his customers and helps problem solve appliance malfunctions in a timely manner.
Customer service response - Thank you for your 5-star review, Debbe! We're happy to hear that Bob's deep knowledge, trustworthy manner, and genuine care made your repair experience positive.
Sears Home Services on May 19, 2025
Stephen B
Great experience. Tech was great
Customer service response - Thank you for your 5-star review, Stephen! We're happy to hear that you had a great experience with our technician.
Sears Home Services on May 18, 2025
Pam W
David was professional, friendly, and helpful in explaining what was wrong with the frozen door. He was great!
Customer service response - Thank you for your 5-star review, Pam! We're happy to hear that David was professional, friendly, and helpful in explaining the issue with the frozen door.
Sears Home Services on May 18, 2025
Betty W
I would give the tech.a 5 but whoever determines labor cost I would say this was outrageously high. This man was here less than a hour and you charged me $330 for labor. I have been a loyal customer to Sears since 1985 and understand inflation and the cost of things going up but this was ridiculous. I hope I don't have any other needs and will not refer any one to you. A senior citizen discount would be nice. American greed is horrible.
Customer service response - Thank you for your feedback, Betty. We're happy to hear you were pleased with the technician's work, but we're sorry to hear about your concerns regarding the labor cost. Please contact us directly to discuss this further.
Sears Home Services on May 18, 2025
Terry E
Quick scheduling, thorough communication, great info and service!
Customer service response - Thank you for your 5-star review, Terry! We're happy to hear that you appreciated our quick scheduling, thorough communication, and great service.
Sears Home Services on May 14, 2025
