Tacoma, WA repair reviews

All Reviews are from verified customers of Sears Home Services.
4.2 out of 5 stars

1–10 of 50 Reviews
  1. Hunter was knowledgeable, on task, and a very pleasant and well-mannered technician.

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    My dryer posed somewhat of a mystery as to its demise, but Hunter stuck with it and got it working again.
    LAKEWOOD, WA
    March 07, 2023
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    Dear Annie, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
    CS offline on March 07, 2023
  2. GREAT SERVICE AND COMMUNICATION!

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    THOUGH CUST. SVC. OVER THE PHONE ADVISED ME OF A DIFFERENT PRICE AND TITLE OF SVC. I WAS TO RECEIVE, THE TECH. THAT CAME HERE WAS ABLE TO EXPLAIN AND RECONCILE THE MISUNDERSTANDING THAT WAS ORIGINALLY CONVEYED. HE MAKE THINGS VERY SIMPLE AND FORTHRIGHT, WHICH I APPRECIATED.
    GIG HARBOR, WA
    December 11, 2022
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    Thank you for your 5-star rating! We thank you for your business and look forward to serving you again in the future. Thank you for choosing Sears PartsDirect!
    Sears Home Services on December 15, 2022
  3. Ok service

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    Did not like they told me it would be 169 for check then ended up paying 198 And some change
    LAKEWOOD, WA
    October 06, 2022
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    We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {HomeServiceReviews@transformco.com}} and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    Sears Home Service on October 07, 2022
  4. Great service!

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    We needed a technician to come out and look at our oven to figure out what was wrong with it. They knew right away what to do and fixed it immediately.
    TACOMA, WA
    September 27, 2022
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    Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    Sears Home Services on September 27, 2022
  5. Did not show up

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    Didn’t fix the issue
    UNIVERSITY PL, WA
    September 20, 2022
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    We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    Sears Home Services on September 23, 2022
  6. Addressed issue as expected.

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    Service was for preventative maint and cleaning. Additionally lights were out so they needed to be replaced. Lights were ordered and replaced at later date - service as expected. Cleaning was not as expected. After tech left I blew out all dust in and around mechanics of fridge.
    TACOMA, WA
    August 15, 2022
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    Dear Jill, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
    Sears Home Services on September 14, 2022
  7. Great service

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    Glad I had this service. It sounds better and runs smoother.
    TACOMA, WA
    July 14, 2022
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    Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    Sears Home Services on July 14, 2022
  8. Very knowledgeable

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    Our dishwasher required maintenance and an appointment was available within two days. The technician was highly skilled, fixed the problem, answered my questions and ran a diagnostic to be sure nothing more was wrong. I felt confident our issues were resolved.
    TACOMA, WA
    May 31, 2022
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    Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    Sears Home Services on June 02, 2022
  9. Great tech!

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    William was polite, helpful, knowledgeable & very concerned about our issue! He’s the BEST!
    FOX ISLAND, WA
    April 22, 2022
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    Dear Billie, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
    Sears Home Services on April 26, 2022
  10. Showed concern for customer followed co requirements.

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    We were told a compressor would be ordered, however repairman did everything he could but knew NOTHING about it. We are waiting for a call to schedule properly.
    MILTON, WA
    April 10, 2022
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    Dear Gary, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
    Sears Home Services on April 25, 2022