Tacoma, WA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 198 Reviews
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This was the fifth service call on my Kenmore Elite oven over the past year and a half. Sears service has been prompt, delays have been due to backordered parts, and the technicians have replaced the main controller board and both heat sensors. The oven behavior of shutting off during the baking cycle has not been fixed, so I'm curious what the next repair diagnostic is.
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He serviced washer, dryer and refrigerator. Very professional.Thank you for sharing your great rating! We thank you for choosing Sears Parts Direct and hope you recommend us to your friends and family.
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The service technician was knowledgeable and friendly.We love 5-star ratings! Thanks for choosing Sears!
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The repair man was very knowledgable and helpful.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Super helpful, would recommend. It was like having an uncle come help me fix somethingDear Beth, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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For the 2nd time the technician did nothing. Came as a cash sale instead of no charge return since the 1st guy didn’t fix our washer!Dear Gregory, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Service was very good.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family
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I’m glad our issue is resolved. However, it would be best if the representative that is doing the repairs would actually take a little pride in their work. In this case the whole entire microwave which is stainless steel was totally covered in hands smudges, much is in fingerprints when he left. Why couldn’t he take pride in his work and wipe down his messes after his repair.Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Very pleased with this service. My machine works as good as new.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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We contacted for service because our oven shutdown when we tried to heat oven over 350 degrees. Now, it won't turn on at all - no oven or stove top at all. Now we are without any cooking appliance.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.