Tacoma, WA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 186 Reviews
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Efficient serviceHI GERALD,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Service is incomplete. We are waiting for partsHI VERNAL ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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I used them a few days agoDear ELEANOR V , Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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We are so happy to have our frig/freezer back in use. The service tech was very professional, super nice, very personable & explained everything he was doing & what we would need to look for if something was off. He was very thorough in making sure everything worked & our settings were in place before he left.Hello Diana, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Very Professional and explained my options. signed me up for the 1 year service contract for all of my appliances.Hello Jeffrey, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Making the appointment was an ordeal, because Sears transferred me to three service reps before I spoke to someone who dealt with MPAs. Then, when no one came during the 4 hour window, I used online chat to find out why. The service tech I then called told me Sears failed to tell him of my appointment. Nevertheless, the tech was professional and pleasant.Hello Steve, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Annual service. Received some new advice - much appreciated. Also, confirmation regarding my maintenance and home care of the washer/dryer.Hello Tom, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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After a week of waiting for the repair schedule, a tech came out and didn’t bother to diagnose nor run a test in the refrigerator to see what’s the problem was. He then did some cleaning and told me that the fridge would work after this if I let the fridge unplugged for 6-8 hours. Waited 2 days the fridge still had the same problem of not cooling down. I called the sears repair department and the person I was talking to was trying to charge me labor and diagnose fees when there was no diagnose that was done nor actual repair process of the actual problem.Hello Keo, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The repair men were courteous, knowledgeable and were good at communicating the problem and detailing the repairs needed.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Came yesterday and restored our 16 year old washer to new!Hello Martin, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!