Tacoma, WA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 214 Reviews
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Our dishwasher required maintenance and an appointment was available within two days. The technician was highly skilled, fixed the problem, answered my questions and ran a diagnostic to be sure nothing more was wrong. I felt confident our issues were resolved.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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William was polite, helpful, knowledgeable & very concerned about our issue! He’s the BEST!Dear Billie, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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We were told a compressor would be ordered, however repairman did everything he could but knew NOTHING about it. We are waiting for a call to schedule properly.Dear Gary, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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I have spent two weeks without a washer, scheduled one appointment, they were a no-show, scheduled another appointment, the technician thought he fixed it and left but when I put a load of laundry in The washer was not working. I called for the eighth time, and they said sorry will send another technician out. so now at this point I had already taken two days off of work for two separate appointments, now I needed to take a third day off. Not only that, but every time I call, I speak with someone and it is a 25 to 30 minute call just to schedule an appointment. The customer service center is not good.Dear Member, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Great tech Charles, polite, informative and thoroughThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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You order the piece in October and never got the piece and never fixed it how can I give you a good rating then I called and asked for my money back because I’ve heard nothing and you still haven’t even give me my money back for the part that I ordered that I never received and they don’t know if it’s going to ever come in so how can I give you a good ratingDear Tanya, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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I am so glad I was told about your service. Thank YouDear Jacqulyn, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family. Thank you, Bob K Sears Member services
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I am very happy with the service I receivedDear Gail, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Repair was done quickly and efficientlyDear Ed, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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I was able to book a same day appointment and the technicians were wonderful and able to fix my dryer right away!Thank you for sharing your great rating! We thank you for choosing Sears Parts Direct and hope you recommend us to your friends and family.