Roanoke, VA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 318 Reviews
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It has been over 2 months and our refrigerator is still not repaired. Though our refrigerator is less than 2 years old, the parts to fix it has been on back order with no idea when they might be available. Bad product and ineffective service to fix the refrigerator.LEAH T, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. I request you to contact our dedicated Repair Solutions team at 1-800-665-2127 and the hours of operation are Sunday 08:00-21:00 CST • Monday-Friday 06:00-22:00 CST • Saturday 07:00-21:00 CST. I can assure you that one of our advisors will assist you with your request.
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This was a return visit to fix the repair already done that did not work. Even though the original charge was over $600, the technician stated he didn't know if the new fix would work or not. And stated probably would not reset the 90-day warranty anyway!VIC U, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
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Very good service SatisfiedThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The tech was right on time ...fixed my mower, explained all the parts he put on and was a very nice young man...great jobThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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I am very happy that Sears helped me. No one else in the area services LG appliances. I will be using Sears again.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Technician,Tim, was extremely knowlegable, friendly and gladly answered my questions and provided advice.Hi Richard, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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His scheduled arrival was delayed by an unexpected routing for another repair but he called several times to keep us informed of his progress.Hi Zephy, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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We have had the same service gentleman in our home in the past he is very professional, understanding and helpful. I wish all service folks could manage their service like Sam.
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Had mower running in no time
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After 5 times being here it got fixed!