Roanoke, VA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 317 Reviews
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This was a return visit to fix the repair already done that did not work. Even though the original charge was over $600, the technician stated he didn't know if the new fix would work or not. And stated probably would not reset the 90-day warranty anyway!VIC U, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
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Very good service SatisfiedThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The tech was right on time ...fixed my mower, explained all the parts he put on and was a very nice young man...great jobThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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I am very happy that Sears helped me. No one else in the area services LG appliances. I will be using Sears again.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Technician,Tim, was extremely knowlegable, friendly and gladly answered my questions and provided advice.Hi Richard, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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His scheduled arrival was delayed by an unexpected routing for another repair but he called several times to keep us informed of his progress.Hi Zephy, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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We have had the same service gentleman in our home in the past he is very professional, understanding and helpful. I wish all service folks could manage their service like Sam.
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Had mower running in no time
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After 5 times being here it got fixed!
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Technician had the worst customer service skills I have ever experienced. He told me there was no warranty on his $500 repair. When I complained he called another tech who explained the 90 warranty to the both of us. I still have no clue as to my recourse if the repair fails to fix the issue.Hi Diane, thank you for taking the time to send your review. We are sorry for that your repair experience has not been what you expected. A member of our care team will contact you via email to assist you.We greatly appreciate and value your feedback. Thanks.