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4812 Valley View Blvd Ne Reviews
Read reviews from customers who used our services at 4812 Valley View Blvd Ne
Total reviews
572
Average Rating
4.7/5
Excellent service
Daniel was able to diagnose the problem with my microwave accurately and fixed it quickly once the replacement parts arrive. He is very knowledgeable and courteous.
Andr�s A,
Blacksburg, VAWork on gasket for refrigerator
Shawn was very helpful and informed. He knew how best to access the part we needed. Thank you,
Lin Y,
Christiansburg, VANathan Burd, Technician, Genius; Gentleman…
Nathan Burd, wonderful chap, saved us from having to buy a new washing machine today, and after 20 years of great service from my Kenmore elite HE front loader washer, it still works thanks to him! It's just that it took two days of delays, rescheduling and A/I texts and from several different numbers. It's confusing, it's frustrating, it's arduous , you can't go anywhere or do anything, it's a hostage scenario. "the technicians been delayed; the technician won't make it; would you like to reschedule? TWO DAYS of this. But I'm so glad now that we waited, because, well Nathan Burd. HOWEVER….. He asked me if I wanted to buy a Sears home warranty. We've had many Sears home warranties and other individual machine warranties from Sears throughout the years. My mother had them, my grandmother had them. I love Sears. And If I could sign him up for whatever problem we had, I absolutely would have. But he drove 200 miles to get to me. He was the only one available! They don't have anybody anymore! So why am I buying a warranty to deal with this kind of service? Now, mind you, this has nothing to do with Nathan Byrd. That young man is a genius. No doubt, he should be given a raise and fully commended for service above and beyond the call of duty. He had started at 7 o'clock this morning and still had to drive 200 miles home. There are no more Nathan Burds. He's the only one. Even If they would've said it's going to take two days for him to get there to begin with, I'd have said yes! But that's not what happens. We will not be doing business with them anymore, however. And that is a shame. We are and have been huge Sears customers, for over 30 years between my wife and I and 30 years before that with my family and I growing up. But thank you, Nathan, for being the hero of our house.
Dan J,
Salem, VASatisfied customer
David performed a diagnostic on my Samsung front loading washer and gave me some ideas how it might need additional booster pumps to get the force of the water to increase.
Linda K,
Lynchburg, VAGreat
Thank you for the great and timely service. Much appreciated
Tyler M,
Concord, VAThe Washer - Dryer Flip Flop
The repair experience was excellent. Unfortunately, whoever published the insurance plan at Lowe's input the washer model number for the dryer and the dryer model number for the washer. The repairman could not conduct the repair because he would not be paid for working on the wrong appliance. So, I had to call Assurance and correct the insurance information. Now, I'm waiting for the repair to occur. Just my luck…
Monty H,
Buchanan, VAYeah Frank
Frank has returned and solved the riddle of the malfunctioning washer. Happy trails
Gerald D,
Rustburg, VAGreat job
David did an excellent job replacing our stove top control panel. He is very kind, knowledgeable, and prompt. The communication throughout the repair process was excellent. Thank you!
Martha E,
Concord, VAGreat work Frank!
He was on time, checked the parts before installation and did the work promptly. Thank you!
Leigh M,
Rustburg, VAExcellent work!
Very efficient and helpful! Also very knowledgeable! Our dryer is fixed!!
Charlotte R,
Radford, VA