Fairfax, VA repair reviews

All Reviews are from verified customers of Sears Home Services.
4.3 out of 5 stars

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1–10 of 406 Reviews
  1. Waiting for a refund

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    I'm waiting for a refund since non one showed up...Pls let me know when you will refund my payment
    OAK HILL, VA
    August 13, 2019
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  2. Excellent service

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    Serviceman is knowledgeable
    MCLEAN, VA
    August 10, 2019
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  3. Excellent. Attentive. On time. All good.

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    We've had good luck with Sears service. This was no exception. Excellent. Thanks.
    RESTON, VA
    August 03, 2019
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  4. Resolved issue.

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    Tech reinstalled MW part that had been installed incorrectly by previous tech.
    MC LEAN, VA
    August 02, 2019
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  5. Outstanding service.

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    The technician was superb.
    FAIRFAX, VA
    July 27, 2019
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  6. Well communicates

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    Communication was pretty smooth. The assigned technician couldn’t make it, but a backup team filled back in right away.
    FALLS CHURCH, VA
    July 18, 2019
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  7. Good service but arrived 90 minutes past 4 hour window

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    The technician was efficient and did a very good job but this was his second trip so in total I waited at home 11 hours for someone to arrive for a part that took 45 minutes to install. Sears needs to do a better job on scheduling and time management. At the very least we should get an estimated arrival time first thing in the morning on the day of service.
    MCLEAN, VA
    July 15, 2019
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  8. Fifth tech visit by Ahmad finally fixed our washer.

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    I am not happy with the work done on the first four tech visits, as the washer was not fixed inover 4 weeks. a timely manner
    HERNDON, VA
    July 14, 2019
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  9. Quality Service

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    On time and most efficient
    RESTON, VA
    July 12, 2019
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  10. See below

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    My only complaint is not with service but with effort made to sell us warranty!
    MC LEAN, VA
    July 08, 2019
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