Rochester, NY repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 194 Reviews
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The service was fine but the price was way too expensive for changing out a hose. Even the technician apologized to us for having to charge so much.Hi Jeremy, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected in regards to cost of the service. We appreciate any and all feedback from our Members and will share your experience with our service team.
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The service technician was great, showing me the worn out parts and explaining what he was doing. However, once we started using the dryer again it makes a loud squealing noise for a minute or two after startup. I've been told that new belts can make noise for a while so I have not yet called SHS for a second visit. If the noise does not go away soon I will request a second service call.Hi Steve, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. We would like to provide you with some assistance regarding the Dryers issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at Homeservicereviews@transformco.com .
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Here this weekHI DENNIS,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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One part was back ordered starting July 25 and it was now the end of September. This technician took the initiative to track down the part locally and came the next day to install it.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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He was supposed to arrive between 8 and 12 and didn't come until about 3:30. Then he advised against doing the repair which was to replace the seal on the refrigerator-side door. We think he just didn't know how to do it. So we had to wait all day for him and then he didn't do anything.Hello James, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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After my appointment was rescheduled, the technician just removed one panel from the back of the refrigerator (which I had already done). He wasn't interested in my description and analysis of the problem, and did not respond to my request to remove one internal panel to check.Hi Richard, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Our tech was very and didn't offered suggestions and alternatives to a repair that wasn't necessary. I appreciate that he did just "do".
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Completed in short order with no fanfare
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Got problem with dishwasher fixed in no time! Thank God for our warranty!
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He was able to diagnose the problem quickly.