Santa Fe, NM repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 133 Reviews
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Our repair person complied with all of the COVID restraints, diagnosed the problem quickly, and after making one trip to his truck, he replaced the water pump of our washer. He was most professional and a pleasure to have in our home.HI LLOYD ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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They were great but the part was defectiveDear Lance, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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The technician said he fixed the problem and it still did not work. He left a mess in my kitchen and took my kitchen shears with him when he left. All this after waiting a month for him to come!We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at and provide us with your full name, service address, and assoHomeServiceReviews@ transformco.com associated phone number. We look forward to hearing from you.
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After the wrong part was ordered by the first tech, it took 4 weeks to finally get the correct part delivered. I was told I would receive a refund for the first part in 4-6 weeks. Now over 7 weeks and still no refund. However, the 2nd tech ordered the correct part and came back to install. He did a great job.HI ROBERT ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Catherine the repair woman was just excellent. She was able to indentified the problem order the part and replace it. So far it is working greatThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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The service man failed to call in advance to tell me when he was coming and I wasn't home when he arrived. He left before I returned home.Hi Clifford, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected in regards to Technician arrival. We appreciate any and all feedback from our members and will share your experience with our Service team.
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I was concerned because I was unable to use a credit card. The serviceman told me that the credit card machine didn't work because of the internet. However, he was able to use the internet to deposit the check I wrote in a "hot second" via his phone and the internet. It seems that Sears Appliance Repair doesn't want to pay credit card fees.Hello Ethel, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future. We appreciate any and all feedback from our Members and will share your experience with our service team.
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I have paid full price for a technician to come out twice and the problem has not resolved. I am hoping with the third visit the electrical problem will be corrected.Hi Camilla, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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On time and fixed problemThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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two techs arrived and solved our problem.Hi Jeffery, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!