Durham, NC repair reviews

The service man did a good job of identifying the problem and finding a solution. He did change out a par but had to come back to finish the job because the part popped back off after he left.

the guy was a big help

Though I was not kept informed as to the lateness of the service provider until I asked about it at the 11th hour, once he arrived, he quickly diagnosed the problem, explained it well and gave options for what to do. The electricity to the stove was not enough. We had the electrician come to the house a day later and they fixed the problem. The stove now works!!

Technician from sears did a poor job investigating problem. I had called a competitor out next day and was repaired back to its original status by competitor. I was told by sears technician that the Fridge AND Ice Maker were going to be a waste of money to repair and then proceeded to charge me 300 dollars for 20 minutes of his time.

Our dryer was repaired and is working fine.

My tech was wonderful in every way. He has come to work on my washer for years. He is a real asset to your company. Wish more people in businesses were like him.

Our service person arrived within the stated time period and was excellent.

Very straightforward and honest. Knowledgeable and explained the problem and recommended using less clothes detergent to help prevent future damage to the new washer.

tech did a good job in an efficient manner.

The customer service at Sears is pathetic. I did not have a dishwasher repaired, I had one replaced. I am still waiting for my updated contract.