Durham, NC repair reviews

Technician was fine on washer repair, and even did a courtesy check on the dryer for lint build up. He opened up bottom panel on our Kenmore dryer to check. He must have caught something on the dryer screen when he closed it back up, and now I can’t check the dryer screen because I can’t pull it out. No paper trail to contact him. Will have to hire someone to come out and check the dryer now. Sears warranty system is the worst!!

Outstanding technician. Everything Sears would want in an employ and everything a customer would want in a tecnician

the tech was here the first time for approx 1/2 hour. diagnosis was the controller. art ordered and appt. set 8 days later. tech arrived late in the day when appt. was set from 8-12. he took 3.5 minutes to install and then said the control knob was not good. we ordered another and will put it on ourselves. What really frosts me in the controller’s cost online is $60 and the knob is $20. i’ve been charged $382. for the techs service and paid the 20 to install the knob myself. This cost is outrageous! There should be an assessment for time, parts and service for a final billing - not a flat rate. If this were fair trade I would expect a reputable company to adjust the billing snd return a significant amount of my money.

Had the tech replace a compressor in my refrigerator. He was here approximately 2 hrs. He said it would take 24 hrs to cool. Unfortunately, the refrigerator never cooled and I’m waiting another week to have A&E service to send someone out. This has been the issue for over 2 months.

Technician came to replace the main board of the refrigerator. Did not try to verify that anything was working as expected, instead said that it would take 24 hours or so to get to the set temperature. Internal fans remained operational while the door was open (should have turned off); water and ice dispenser stopped working. To top it off, the tech LIED in his report saying that I had thrown away the parts and he could not replace the board (found that out when I called in yet again to complain that the refrigerator was not working as expected).

Excellent Service, will use again!

Very helpful and received good advice.

Arrived 30 minutes after time promised (5 hour window) and never received a call to tell me they'd be late. Was called 10 minutes before they arrived. TWO technicians arrived; clear that one was in training and was using my machine repair for training. NEVER asked me if that was all right or even that one of the techs was in training. Repair was completed and they left; older tech never checked the job. Screw was found in the tub of the dishwasher; hinges clearly not re-installed properly EVEN THO older tech warned the younger one that needed to be done right. I have customer service questions but can only speak with someone in India or Pakistan...no help other than to reschedule an appointment 2 weeks out. I would appreciate a call to discuss this experience and the need for a follow up appointment (I called 15 times asking to speak to a rep in NC but never accommodated; even drove to Durham address for this service and you do not exist).

Scheduling was super-easy and the technician was friendly, knowledgeable, and professional. He called us well in advance of his arrival and came on time. Moreover, the technician kept his mask on and maintained covid precautions the entire visit. The repairs weren't cheap, but affordable, less than a new dryer, and a green option by keeping it out of the landfill. Really grateful for this service during the pandemic.

A little difficult to get through the e-mail portion but, once there, person actually spike with was very patient and helpful. The repairman was gracious and took time to explain things. I gave him an A+. Also very patient and clear. These things are important when you are 80 years old.