Durham, NC repair reviews

He went above and beyond- explained what was wrong with my mower clearly so I could understand and showed me a few things that needed maintenance too that I didn’t realize. he also saw the oil needed to be changed too- I’ve had the mower serviced 4 times since I had the mower and a with 225 hours nobody had suggested oil change since I bought it. he explained I should be having that done every 75 hours. I’d give him 6 stars if I could.

The technician arrived on time and did the diagnosis of my washer problem. It required a part replacement and he could not fix it at the time. This is a rental home so I, the owner, was not present during his visit but I was expecting that after his visit I would get a report of his findings and an estimate of the repair so that I can decide to go forward with it or not. But none of that happened. Sears would not provide me the contact info. of the technician nor any report.

Tech did not complete the work.

I was having difficulty finding a company/person to service my gas stove top. Sears said no problem and scheduled a service call. Technician solved problem quickly and made the repair. Very efficient and friendly. Highly recommend.

Stove is working fine and the repair was quick.

Technician was fine on washer repair, and even did a courtesy check on the dryer for lint build up. He opened up bottom panel on our Kenmore dryer to check. He must have caught something on the dryer screen when he closed it back up, and now I can’t check the dryer screen because I can’t pull it out. No paper trail to contact him. Will have to hire someone to come out and check the dryer now. Sears warranty system is the worst!!

Outstanding technician. Everything Sears would want in an employ and everything a customer would want in a tecnician

the tech was here the first time for approx 1/2 hour. diagnosis was the controller. art ordered and appt. set 8 days later. tech arrived late in the day when appt. was set from 8-12. he took 3.5 minutes to install and then said the control knob was not good. we ordered another and will put it on ourselves. What really frosts me in the controller’s cost online is $60 and the knob is $20. i’ve been charged $382. for the techs service and paid the 20 to install the knob myself. This cost is outrageous! There should be an assessment for time, parts and service for a final billing - not a flat rate. If this were fair trade I would expect a reputable company to adjust the billing snd return a significant amount of my money.

Had the tech replace a compressor in my refrigerator. He was here approximately 2 hrs. He said it would take 24 hrs to cool. Unfortunately, the refrigerator never cooled and I’m waiting another week to have A&E service to send someone out. This has been the issue for over 2 months.

Technician came to replace the main board of the refrigerator. Did not try to verify that anything was working as expected, instead said that it would take 24 hours or so to get to the set temperature. Internal fans remained operational while the door was open (should have turned off); water and ice dispenser stopped working. To top it off, the tech LIED in his report saying that I had thrown away the parts and he could not replace the board (found that out when I called in yet again to complain that the refrigerator was not working as expected).