Durham, NC repair reviews

Arrived 30 minutes after time promised (5 hour window) and never received a call to tell me they'd be late. Was called 10 minutes before they arrived. TWO technicians arrived; clear that one was in training and was using my machine repair for training. NEVER asked me if that was all right or even that one of the techs was in training. Repair was completed and they left; older tech never checked the job. Screw was found in the tub of the dishwasher; hinges clearly not re-installed properly EVEN THO older tech warned the younger one that needed to be done right. I have customer service questions but can only speak with someone in India or Pakistan...no help other than to reschedule an appointment 2 weeks out. I would appreciate a call to discuss this experience and the need for a follow up appointment (I called 15 times asking to speak to a rep in NC but never accommodated; even drove to Durham address for this service and you do not exist).

Scheduling was super-easy and the technician was friendly, knowledgeable, and professional. He called us well in advance of his arrival and came on time. Moreover, the technician kept his mask on and maintained covid precautions the entire visit. The repairs weren't cheap, but affordable, less than a new dryer, and a green option by keeping it out of the landfill. Really grateful for this service during the pandemic.

A little difficult to get through the e-mail portion but, once there, person actually spike with was very patient and helpful. The repairman was gracious and took time to explain things. I gave him an A+. Also very patient and clear. These things are important when you are 80 years old.

I am happy with warranty coverage. I strongly encourage purchasing warranty along with appliances. The warranty has already paid for itself. I appreciate service member professionalism and expertise. Ice maker had to be replaced. Replacement ice maker is working fine!

Good job done.

Prompt and knowledgeable

It took over 5 weeks to get the parts and have the repair made -- totally unacceptable. No communication as to the status of the repair during the 5 week wait and still no communication as to the status of our claim for the spoiled food lost when the refrigerator failed.

Tech was responsive, courteous and careful with home appliance and flooring.

Johnny was very thorough and informed us the problrm was not the refridgerator, but that we needed a plumber and wound up selling us a yearly appliance contract.

He repaired the oven quickly after having the part delivered