Columbia, MD repair reviews

No No one showed up for the repair. I called Polair and they never answered. I called Sears many time and they said I would get a callback. Never Happened. I am not satisfied with the Repair Service.

Knew what was wrong right away and fixed it promptly

I used them a month ago the work needed to be redone this repair person was great

Arrived on time with good advance notice. Had my dishwasher up and running in 15 minutes. Very satisfied.

This took an entire week longer than it should've because of a mistake they made. I received no priority service, no discounts, not even an apology really. I tried multiple times to escalate to management but the Philipino call center is like an impenetrable fortress! I was straight hung up on more than once! Not the way you're supposed to treat people. Shame on you Sears.

Technician was very good in all aspects,

I used them this week and was happy with the work done. In addition, he adhered to CDC guidelines (he wore a mask, gloves and social distancing).

Our freezer broke right in the middle of this COVID 19 virus crisis. Sears came in, ordered the right part, came back and fixed it. We are very grateful to them for helping us at this difficult tome.

Freezer is not working correctly. Technician was suppose to request that someone else come to my house since he wasn't a refrigerator technician. I haven't heard from anyone.

The ice maker was not functioning properly. The technician, after removing the freezer door, indicated the problem was with the switch in the door. He jury-rigged it with paper and tape, which prohibited the door from closing securely. As such, cold air from the freezer is escaping and warm air from the outside is getting into the freezer causing a great deal of frost to be produced in the freezer. Now, everything in the freezer is covered in frost! This is a MOST UNSATISFACTORY result! FYI: After removing the jury-rigged paper and tape, the freezer door still does not close properly with the result being cold air from the freezer is continuing to escape and warm outside air continues to get into the freezer creating more frost! I AM EXTREMELY DISSATISFIED WITH THE WORK DONE AND THE RESULTS!!!