Bel Air, MD repair reviews

He was efficient and personable

Happy with service!

I am happy with his service.

Had service on our dishwasher. Was very impressed with the service gentleman, he was very knowledgeable about our machine.

Service is excellent.

Michael did a great job

Although it took about 10 days to receive service, the technician was great and fixed our Kenmore Elite refrigerator/freezer. Sears were able to move our appointment up a week and kept in constant contact.

The technician was great, but Sears customer service SUCKS. 2 weeks without a refrigerator!! Cost me more than the measly $300 food loss reimbursement to feed my family of 6 for 2 weeks. I'll NEVER purchase another appliance from Sears. This is the 2nd time in 3 years that the compressor malfunctioned and the fridge is only 3 years old. When we finally got a tech out to look at the unit after 2 weeks of course he didn't have the part and had to return the next day. As for the apt window 8a-5pm, really who can take off 2 days from work to wait for a service technician who showed up at 430pm?? POOR CUSTOMER SERVICE!!!

Repairman called ahead to verify problem and to make sure he had t he part. He showed up on time, fixed the problem and cleaned up before he left. He was professional and courteous.

The technician was excellent! He was very considerate. He was running late & he called me several times to let me know his status on a prior job that was taking more time then anticipated. Ended up coming next day but he called first thing in morning to let me know of his ETA. I greatly appreciated this communication. He came as he promised & was able to fix the problem.