Bel Air, MD repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 132 Reviews
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Great serviceThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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No reflection on the technician, who was very good, but didn't arrive until 6:15 pm, well after the 1-5 pm appointment timeframe that was scheduled. Technician noted the ice in the freezer would not allow him to access any components and wished it had been thawed more. I told him I said that to the Sears scheduler, who told me NOT to defrost before tech arrived. Tech's original recommendation was to replace the bi-metal t-stat, heater and defrost time components, but noted that because Sears could no obtain the heater for this KitchenAid refrigerator, no further repairs could be made. He was able to adjust the doors to get a better gasket seal, which may have contributed to the icing problem. Talked through other scenarios and DIY work, so I could try to fix myself, if I can get the parts. Have since defrosted completely and will wait a month to see if the door adjustments reduce the icing problem. If not, I'll either DIY the replacement parts myself or buy a new refrigerator."We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please write back to us HomeServiceReviews@ transformco.com."
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Very pleased with my onsite service man.Dear Ray, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I used them a week ago and so happy that I did. Great ServiceDear Michalean, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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They were very professional and knowledgeable. Everything was explained to us and repaired efficiently.Dear Linda, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Very knowledgeableThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Best appliance service I have received to date. Paul, my technician, was very knowledgeable and handled my repair very professionally. My washer was back up and running with a new drain pump the same day!Thank you for sharing your great rating! We thank you for choosing Sears Parts Direct and hope you recommend us to your friends and family.
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I went on line and made an appointment. They came out a week later and repaired my dryer the same day.Thank you for sharing your great rating! We thank you for choosing Sears Parts Direct and hope you recommend us to your friends and family.
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Appt made for return visit after repair diagnosis.....tech was 5 hours minimum from scheduled time. Repairs did not take long but appt at 7 - 11 am and then not showing up until 5 pm is unacceptable.Cheryl, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Great serviceDear Lori, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!