Louisville, KY repair reviews

All Reviews are from verified customers of Sears Home Services.
4.3 out of 5 stars

1–10 of 50 Reviews
  1. After 3 months with no washer-dryer, still not fixed

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    Washer dryer not fixed . Nov-Jan with no washer. Barely over a year old.
    LOUISVILLE, KY
    January 23, 2023
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    Dear Jennifer, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    MSO OFFLINE on January 24, 2023
  2. Great sservice

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    second time and both were great timing and great service and they clean up nicely
    LOUISVILLE, KY
    November 13, 2022
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    Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    Sears Home Service on November 17, 2022
  3. Professional

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    Regarding"Ron", the fridge repair technician-- I appreciate how he really listened to my appliance problem, back story and all, and was able to use that to guide his investigation into the problem. When people take those few moments to really hear you then validate what you just shared in patience, kindness, and professionalism, it all inspires trust. Then when they take the time to explain and guide/advise, an "unrepairable" result is a bit easier to swallow. You feel like, hey, he really tried his best and now I know what options I'm left with at this point.
    May 22, 2022
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    Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    Sears Home Services on July 27, 2022
  4. Broke my washer

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    Replaced 2 items and broke it again
    LOUISVILLE, KY
    March 07, 2022
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    "We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please write back to us HomeServiceReviews@ transformco.com."
    Sears Home Services on March 10, 2022
  5. Great service

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    Technicians very knowledgeable. Found problem and fixed washer fast.
    LOUISVILLE, KY
    November 02, 2021
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    Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS offline on November 03, 2021
  6. Great Service, but over priced

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    Service was rendered three days ago. I used the oven yesterday and it worked well.
    LOUISVILLE, KY
    October 29, 2021
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    We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback. Thank you for choosing Sears Parts Direct!
    CS Offline on October 30, 2021
  7. Great service, below average followup

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    Technician fixed ice maker problem courteously and professionally. Was on time and cleaned up. For the fix would give 5 stars. However he couldn’t get my cards to run to pay said I had to give a check. Then later said one of the cards worked and they didn’t need my check. In trying to follow up I received no calls back, no emails back and poor customer service with long wait times. Wished my technician also worked in billing.
    LOUISVILLE, KY
    October 02, 2021
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    Hello Barbara, we appreciate you taking the time to send us your feedback. We hope we are able to assist you again in the future, thanks!
    CS OFFLINE on October 04, 2021
  8. Soso

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    Technician was wonderful but waited all day. First it was 8 to 4 then 4 to 6. He got here at 6:30. So I literally had to wait all day
    MOUNT EDEN, KY
    July 12, 2021
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    HARLEY J, we apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    CSOffline on July 12, 2021
  9. terrible

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    I had to wait a week for the service tech to get here. He was good, no problem with him. he said the unit could not be fixed and that Sears would have to get me new one as it was still under warranty. I am still waiting on someone to get back with me on how to get a new fridge. I was on the phone with Sears service for over 2 hours and still without a fridge.
    LOUISVILLE, KY
    June 16, 2021
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    Dear Robert, we are sorry to hear that you did not have a positive experience with Sears.We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
    csoffline on June 17, 2021
  10. Good job!

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    Dishwasher repair. Efficient, friendly
    LOUISVILLE, KY
    January 14, 2021
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    Hi Bobbie, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS Offline on January 19, 2021