Santa Rosa, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 339 Reviews
-
Expensive to repairDear Roger, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
-
Great service but it’s taken months and it’s sionista working.Dear Sam, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
-
Came out on time, very easy process, efficient, friendly and knowledgeableHello, we appreciate you taking the time to send us your feedback regarding your recent experience. We appreciate all feedback. We are happy to hear about your positive experience. Thank you for choosing Sears PartsDirect!!
-
They were on time and performed the tasks with speed and efficiencyHi there! We are so happy to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears PartsDirect!
-
Tech was great; kept us posted when he was arriving, friendly, very knowledgeable about washer, helpful to resolve concerns. Online appointment process cumbersome; not enough spaces to write what problem is.Thank you so much for this review! We are glad we were able to take care of you and meet your expectations. We will be sure to share this feedback with our team. Thank you for choosing Sears PartsDirect!
-
I would have given excellent, however only come to Sea Ranch every other Thursday, and cancelled my second appointment , so it took over a month to get the refrig fixed. The tech, Jose, was excellent and a pleasure to work with.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
-
I had good service from the repair person. But I was without a refrigerator for more than 5 weeks. It took 2 weeks to schedule the diagnostic visit, then the repair was scheduled for 2 weeks later so parts could be shipped. However 1 of the parts didn’t come on time and no one notified me that the appointment would have to be rescheduled until I called the day of. Poor communication.We are sorry to hear that you did not have a positive experience with Sears PartsDirect. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a PartsDirect chat representative.
-
Steph serviced my treadmill and he was thorough, knew exactly what he was doing and helpful. He serviced my treadmill last time and I was so excited to get them back again. I hope Sears continues servicing my treadmill and that they stay in that business.Dear Roxanne, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
-
I was happy with the instigation & service.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
-
Not only on time but actually early. Very courteous. Very efficient and effective.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears PartsDirect for your part needs!