San Rafael, CA repair reviews

They were professional

The service was excellent. The service man was polite, knowledgeable and very communicative. The follow up by the company to replace my water heater has been nonexistent. My heater is leaking worse and I have no official word nor a time when they will come and replace it. Help!

My dual range was no longer supported and my water filter due May,2022 was billed and paid but is currently on back order???

Great service experience

The technician had parts available and fixed the refrigerator in one day!!

My technician was friendly, knowledgeable and fixed my challenging problem.

Even though I had received the parts within a week, Sears canceled 2 appointments, this one being the second, and never registered in their computers, that I told them on the phone I had the parts!

I was incredibly disappointed in the service provided. It took 6 weeks from first contact to eventual repair. The first appointment the technician said he "had no idea what was wrong, and had to have someone else come to fix it." Then I was rescheduled for the appointment at the last minute (after I had rearranged all my commitments) to a time that was completely inconvenient. Then when another technician came a couple weeks later, they took 5 minutes to examine the dishwasher and then ordered a new pump. Then 2 and half weeks later a technician was supposed to arrive, but I received a text message from your team that said "sorry we missed you" and showed a picture of someone else's front door. The technician went to the wrong house. I again had rearranged schedules to be at home for this. So then I tried to call someone at SHS to fix the situation, but it is virtually impossible to get hold of a person. When I did after hours of trying, I was sent to a call center in India. The customer service agents told me there was nothing they could do and just rescheduled me for another week later. I asked to be connected to a supervisor and they said they can't do that, but someone would call me back. They never did. Finally, after another week, the first technician who initially said "I have no idea what is wrong" showed up again. He then said the part that your team ordered was unnecessary, but still charged me for the installation of it. But now, he seemed to completely know how to fix it. 6 weeks later, I finally got it fixed. But the amount of inconvenience and lack of customer support by SHS is mind blowing. I would never use this service again, and have recommended to a number of people to also not use this service.

The technician arrived early and got right to business. He did a great job@

My fridge quit suddenly, a week ago, and after frantically transferring the expensive contents to another cooler, called service for help. They sent me a tech the next day and the repair was made in a couple of hours. Great response!