9000 Northgate Mall Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.7/5 (151 reviews)
Antonio was polite and on time. Good guy.
July 16, 2025
Overall rating

Excellent service and communication. If If I need a repair person again I hope they are of the same caliber as Antonio.

Christopher D, San Rafael, CA

Very thorough
July 11, 2025
Overall rating

I have an old Maytag refrigerator that is getting a bit quirky in its cooling efforts and had to have its circuit board replaced a couple years ago. Turned out this time I wasn't having the same issue but Michael took the time to look things over and show me what to look and check in the future. Also took a moment to see if my circuit board is still available (given age of my refer) in the event cooling problem presents again.

Allison M, San Rafael, CA

Michael-Bass Refrigerator
July 11, 2025
Overall rating

Mike was very knowledgeable and helpful. Very complete w instructions.

Michael B, Sonoma, CA

What is this??
July 08, 2025
Overall rating

Very knowledgeable, very efficient and very agreeable personality. Excellent service.

Alex K, Woodacre, CA

A total professional.
June 19, 2025
Overall rating

Bobby is a total professional from his uniform to his manner and communication. Bobby clearly explained the issues to me and suggested a few ways to mitigate the issue like making sure the laundry load is properly balanced in the machine. I would definitely use your services again. When I replace this machine, I hope to buy it from Sears.

Steven L, Petaluma, CA

Great
June 12, 2025
Overall rating

Great. He was courteous, pleasant, on time, and completed the job.

Suzi Y, Inverness, CA

Dryer fix
June 12, 2025
Overall rating

Bobby has 37 years experience and it shows. He got right on the faulty dryer and quickly found it was a fuse issue. He had the right replacement fuse and that was it.

Mike C, San Anselmo, CA

The diagnostics event
May 21, 2025
Overall rating

Aaron was a gentleman, respectful and professional. He quickly diagnosed the problem with our GE TopLoader washer. His knowledge and experience guided me to the right decision.

Theodoro C, Petaluma, CA

Excellent
May 16, 2025
Overall rating

Very courteous and very efficient

Victoria M, Sonoma, CA

Good job
May 15, 2025
Overall rating

The new wash tub to.replace old one had dent but Bobby was able to fix it. Finally able to do laundry.

Walter S, Novato, CA

Average Rating: 4.7/5 (151 reviews)
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