San Rafael, CA repair reviews

The work was done properly and the dishwasher is working. But now because of the fire when you run the dishwasher the smell of smoke in the house Terrible.

Our washer needed service just 6 days before the warranty expired! They were quick to respond, diagnose, order parts, and repair. We learned how critical a washer in the home supports us. A week and a half from arrival to departure, which is not too bad taking into consideration the specialty parts required. Like having a new machine! We extended warranty for another 3 years. Repair persons were both prompt, courteous, knowledgeable, well trained, and respectful. Top notch service. Warranty well spent for sure!

The repair was quick and efficient!

Kevin C. Was the most knowledgeable and skilled technician I have ever had service my washer/ dryer. I appreciate the service he delivered and the education he gave me on my washer/dryer.

I made an appointment for Saturday from 10-2.....no call until after 2 pm that he would be there after 2 pm. He started with " I am a refrigerator repair man".....I went on to tell him he is to maintain my washer he looked perplexed like he did not know what to do. He wiped down the machine and the detergent cups and tried to run a rinse only load. He could not get the water to flow into the machine....he said he has been "researching online" but could not figure out the issue. I also could not get the machine to work. He then called in for a repair appointment. The machine worked for me later that night.

Parts were not available. Repairman tried calling Sears but was on hold too long. Said he would get in touch with Sears and get back to us. We have not heard anything yet.

Called for a maintenance inspection last week. The technician was very professional, responsive and competent

Had an annual check on washer and dryer the tech was very patient and walked me throught the steps

Good at his job

Thanks for work well done!