Sears Windows Service Reviews
Showing most recent reviews from verified customers of Sears Home Services
Purchase my window in November 2021 they install my new windows July 2nd 9:00 a.m. till 8:00 p.m.
YARA, R, SACRAMENTO, CA
Customer service response - Dear Yara, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 17, 2022
worse company ever. Would never recommend to anybody. I was told they forgot about me and that it wasn't their job to reschedule me for my window.
BARBARA, P, WARWICK, NY
Customer service response - Dear Barbara, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 03, 2022
Job #28746073 - S7700 windows. Communication was awful. Documents were sent late. Tempered windows did not show up. (I'm sure I paid for them.)
LYNDA, C, Riverton, UT
Customer service response - Lynda, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 19, 2022
No real answers on broken window replacement that was installed & screens that were torn & need replacement. Everyone kind of disappears.
DARRELL, H, Houston, TX
Customer service response - Dear Darrell, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on June 12, 2022
Not satisfied. Initial day of installation bay window damaged and could not be installed. Will not use "Sears" again
CHARLEASE L, J, Bowie, MD
Customer service response - Dear Charlease, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on May 29, 2022
We were lied to from the beginning. No communication. The installer was great. I will not recommend you to anyone
ROBERT, B, Snellville, GA
Customer service response - Dear Robert, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on May 29, 2022
Windows. Repeat customer. Extremely disappointed. Sloppy installation and still waiting follow up after reporting windows loose in casing.
CYNTHIA, B, CONCORD, CA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears PartsDirect. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a PartsDirect chat representative.
Sears Home Services on May 16, 2022
I ordered replacement hurricane windows in Nov 2020. Just now completed. A series of errors and incompetent staff throughout 2021 caused the problems.
JANICE, G, Palm Harbor, FL
Customer service response - we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on May 08, 2022
Took way too long to complete
RAY, C, Alexander City, AL
Customer service response - Dear Ray, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on April 17, 2022
A service manager was supposed to come back out to put back on window trimming. One window not matching others. Inflated prices. Need invoice.
MARY, B, Kilgore, TX
Customer service response - Dear Mary, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on April 17, 2022
