Sears Home Improvement Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great sales team. Then the experience fell off a cliff for the next TWENTY MONTHS! I finally hired my own installer to get the job done.
CHRIS, S, Lake Oswego, OR
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 15, 2023
Went through 3 project managers. The installation was a 3 month process ending in a shoddy job and an air handler that doesn't heat the house.
DEBORA, P, Lacey, WA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on January 15, 2023
Did not do job as agreed. Duct work was to be replace.. not done AC trigger wire splice to thermostat wires and layer on top of furnace.
CHARLES, F, Sherman, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 01, 2023
Poor installation. Had to be redone. Project took over 2 years from order to completion
DAVID, P, Sharonville, OH
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 18, 2022
After a year and paying 50%of the cost the kitchen was never completed by the company and you turned over the balance to your collection.
BARRY, P, Saint Louis, MO
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 18, 2022
Contractor failed to secure drawers cabinets not level.
BRIDGET, R, Mascoutah, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 11, 2022
system broke soon
HARI, E, Ellicott City, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 04, 2022
The worst experience. Form the HVAC installed the Salesmen SERVICE Technician
DEBORAH, G, New Orleans, LA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 27, 2022
Very bad. Installtion is good job. But one of unit doesnt work...so they repair it...still doesnt well. So i need new carrier unit soon as u can.
EUN, Y, LA MIRADA, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 27, 2022
Very bad windows are a mess still not finished with the install. I have asked that they be removed and I will do something else.
MELISSA, S, McGregor, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 27, 2022
