Sears Heating and Cooling Service Reviews
Showing most recent reviews from verified customers of Sears Home Services
Didn't understand why unit was sold before it was in stock.
JARVIS, C, MEMPHIS, TN
Customer service response - Dear Jarvis, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on June 05, 2022
The system has worked off and on since we got it Friday. The installer has had to come out multiple times.
ERIKA, N, Mount Olive, AL
Customer service response - Dear Erika, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on May 22, 2022
The installation was great but getting the furnace due to supply chain issues was a big problem. I had to wait from 11/30/21 to 4/30/22 to get it.
DANIEL, W, Renton, WA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on May 16, 2022
Bad team communicationsgrudgingly satisfied duct installation sub-standard burner excellent.
DANIEL, C, San Francisco, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on May 01, 2022
Getting in touch with anyone up the chain of command was extremely difficult to do. Communication was a real issue and neglectful.
SHAWNA, T, Newburgh, NY
Customer service response - We are sorry to hear that you did not have a positive experience with Sears PartsDirect. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a PartsDirect chat representative.
Sears Home Services on April 24, 2022
I was not told where the condenser was placed which has made it uncomfortable to have the system on
ERIC, V, Bronx, NY
Customer service response - Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
Sears Home Services on April 24, 2022
Almost 8 months to get installed. Very poor communication from sales people. Company has no clue how to pull a building permit.
CHIP, C, NEWBURGH, NY
Customer service response - We are sorry to hear we did not meet your expectations. Our products ship directly from the manufacturer and at times do not contain instructions. If you are needing further assistance obtaining instructions, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a Parts Direct chat representative.
Sears Home Services on April 24, 2022
Exterior duct is cracked but no response from the installer. Inspector agreed there is an issue but offered no assistance getting a response.
KATHERINE, V, BEDFORD HILLS, NY
Customer service response - Dear Katherine, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on April 03, 2022
Installation Team was excellent. Initial Sales process by Eric was good and I paid all but now no response about incomplete work. Need response.
GRISHMESHWAR, S, MONTGOMERY VILLAGE, MD
Customer service response - Dear Grishmeshwar, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 27, 2022
First installers released contents of central air to atmosphere.Then didn't repair duct work under furnace. Big hole.
STEPHEN, P, CONCORD, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on March 20, 2022
