Sears Heating and Cooling Service Reviews
Showing most recent reviews from verified customers of Sears Home Services
Took forever (9 months) to install Carrier HVAC Failed to rebate $1000 as promised Shaky installation as pictured
BOYD, M, Kingston, WA
Customer service response - Dear Body, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 04, 2022
I never received copy of sales contract via email as promised.
DONNY, H, Bellmead, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 28, 2022
Terrible service. No proper functioning of the Newley installed unit.
SAGHIR, H, STATEN ISLAND, NY
Customer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on August 28, 2022
I have committed to pay for something I do not have. The HVAC system failed after 48 hours and no one has treated this as a PRIORITY.
ELVA, W, FAIRBURN, GA
Customer service response - Dear Elva, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 14, 2022
Possibly the worst HVAC installation I have ever seen. System has leaked & stained ceilings in kitchen
MICHAEL, S, MEMPHIS, AR
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected] }} and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 07, 2022
Terrible teaminstaller smoked meth in our bathroom your our linoleum and punched a whole in our wall.
JOYCE, G, Nevada City, CA
Customer service response - Dear Joyce, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 17, 2022
It is still leaking air on the coil box. Call project manager several times. Don't return calls.
RISE, D, Marshall, MO
Customer service response - Dear Rise, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 10, 2022
Job was rushed. Technician had too many jobs. As a result I have a hole in my ceiling and water damage between my walls. Definitely not recommending.
LASHONDA, B, LYON, MS
Customer service response - Dear Lashonda, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 03, 2022
Duct work not done correctly needs repair
NED, H, Stony Creek, VA
Customer service response - Dear Ned, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on June 26, 2022
Horrible customer service 3 weeks to get a hold of anybody to fix it then they tell me I need to pay for it and they'll reimburse me
ALYSSA, P, Heber City, UT
Customer service response - Dear Alyssa, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on June 26, 2022
