
Dealing with a washing machine that won't stop filling with water can be a frustrating experience.
The most common reasons your Whirlpool washer won't spin or drain are a seized gearcase, a broken motor, or a failed door switch.
13% of the time it's the Gearcase
13% of the time it's the Motor
11% of the time it's the Door Switch
63% of the time it's the Something else
We can help! Our service technicians have repaired over 10,000 Whirlpool washers. We can fix yours no matter where you bought it.
A seized washer gearcase exhibits noticeable symptoms during operation. You may hear loud grinding or rumbling noises, particularly during the agitating or spinning cycles. The washer drum might not turn as smoothly, resulting in jerky or uneven movements, or it may completely stop agitating or spinning. The washer might experience difficulty in shifting between different cycles. Over time, the increased friction and strain on the seized gearcase may cause overheating, emitting a burning smell. A seized gearcase should be replaced by a Sears Home Services professional.
A broken washer motor will prevent the spin basket from rotating or agitating, and can also cause a variety of other issues that affect the washer's ability to function properly. Signs that the motor is wearing out include unusual noises during operation, such as grinding or squealing sounds. The washer may also exhibit erratic spinning or agitation, with clothes not being properly rinsed or still soaking wet after the spin cycle. Additionally, a worn-out motor may lead to the washer not completing its cycles, stopping abruptly, or not starting at all. Burnt smells or overheating around the motor area can be indicative of internal problems. In some cases, visible damage to the motor itself may be apparent.
A washer door switch is a safety feature that prevents the washing machine from operating if the door is open. The door switch sends a signal to the electronic control board indicating if the door is open or closed. If the door switch is broken, the washer won't be able to spin or drain. A damaged door switch could also prevent the washer from starting. If the door switch is broken, it should be replaced by a qualified appliance repair technician.
Correcting most washer won't spin or drain problems usually involves replacing the gearcase, motor, or door switch. But, because other issues could be involved, a thorough diagnosis is needed to fix the problem. An accurate diagnosis is required to understand the extent and cost of repair.
When a washer won't spin or drain, it can be for many reasons. To avoid replacing unnecessary parts, we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced in diagnosing all types of washer failures.
Diagnosing modern appliances without the proper knowledge or training is difficult. Without the proper diagnostic techniques, fixing your washer will only be achieved through replacing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronics that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.
When a Whirlpool washer neither spins nor drains, clothes come out waterlogged and undone. Defective pumps or motor components often cause this dual failure. Instead of dealing with heavy, sopping garments, try washing machine technician. A fast fix restores normal draining and spinning.
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