Sears Home Services
appointment lookup logoAppointment Lookup
telephone logo646-440-2692
RepairHome WarrantyHome ImprovementClean & MaintainShop PartsBlog
RepairHome WarrantyHome ImprovementClean & MaintainShop PartsBlog
appointment lookup logoAppointment Lookup
  1. Repair
  2. KitchenAid

KitchenAid cooktop not turning on

Common reasons your KitchenAid cooktop is not turning on

The most common reasons your KitchenAid cooktop is not turning on are a defective electronic control board, faulty infinite switch or a damaged user interface.

  • 41%

    41% of the time it's the
    Electronic Control Board

  • 15%

    15% of the time it's the
    Infinite Switch

  • 13%

    13% of the time it's the
    User Interface

  • 31%

    31% of the time it's the
    Something else

  • Schedule your cooktop repair now!

    We can help! Our service technicians have repaired over 45,000 KitchenAid cooktops. We can fix yours no matter where you bought it.

    Call (646) 440-2692 or schedule online now.

    Most common repairs needed to fix a KitchenAid cooktop

    Electronic Control Board Replacement

    When your cooktop won’t turn on, a defective electronic control board could be causing the failure. Internal wires in the circuit board can short out or break to prevent the control from getting power. Internal logic in a control board can also get corrupted by a power surge or short circuit in the cooktop. When the cooktop won’t power up, have a Sears Home Services Appliance Repair Technician examine and repair the electronic control board to fix the cooktop.

    Infinite Switch Replacement

    When the cooktop is not turning on, you can suspect that a faulty infinite switch may be causing the failure. The infinite switch has electrical contacts that turn a surface element on and off. It also controls the heat level of the element. When internal switch contacts short out, the house circuit breaker for the cooktop will trip and prevent the cooktop from getting power. When you’re unable to reset the circuit breaker because it trips again as soon as try to reset it, a faulty infinite switch may be preventing the cooktop from turning on. Have a Sears Home Services Technician examine and repair your cooktop when you’re unable to reset the house circuit breaker to restore power the cooktop.

    User Interface Replacement

    A damaged cooktop user interface can prevent the selected element from coming on or turning off, or the control buttons on the cooktop will be completely unresponsive. There may also be a problem with display lights such as the hot surface indicator lights. If the cooktop isn't coming on because of a damaged user interface, have a Sears Home Services professional inspect the cooktop and replace the interface if necessary.

    What to expect when you experience a KitchenAid cooktop not turning on issue

    How is the not turning on problem fixed?

    Correcting most not turning on problems usually involves replacing the electronic control board, infinite switch or user interface. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

    Sears Home Services recommendations for a cooktop that is not turning on

    When the cooktop is not turning on it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of cooktop failures.

    What to look out for with a cooktop not turning on diagnosis

    Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your cooktop problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

    What our customers say about us

    With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

    fixed my oven within minutes!

    i had previously had a technician out 3 times in the past 1 1/2 years, who was chosen by my home warranty company. The oven never worked, it was always a temporary fix. Shareef listened to the issues i was having and what i thought was the problem and fixed it within minutes! The oven works perfectly now, it does not turn on and off any longer and all 4 burners are hot. He was personable, efficient, and a true professional.

    Julie B, Mt Pleasant, SC

    He tried

    Sometimes things don't work out as planned. Tim tried to fix my oven. Previous guy misdiagnosed the problem. So i am still without. Tim tried and communicated with me about the issues.

    Diane U, Royal Oak, MI

    Excellent Service, prompt and curious!

    Excellent Service, Friendly and courteous! Prompt and eager to fix the stove!

    Mike Barrett, Duluth, MN

    Additional resources to help you fix your KitchenAid cooktop

    image of a washer and dryer
    How Extreme Cold Affects Your Appliances

    Can freezing temperatures damage your home appliances? Should you turn off your heat before leaving for vacation? Here’s what winter weather can do to your appliances — and what you should do help prevent problems.

    Old Man Winter can be harsh, and he ushers in the coldest months of the year, along with ice and snow in many parts of the country. When the temperatures dip below freezing, how does it affect your appliances? Is there anything you can do to prep for it? And, if you live down south, do you even need to worry about it?

    The answers? Yes, yes and yes.

    Stove Top Cleaning Hacks: How to Clean a Gas or Electric Stove Top

    If you’re resolving to keep a cleaner kitchen, these hacks promise to help you save time and easily clean up your biggest messes. We’re testing three of the most popular stovetop cleaning hacks to find out which ones actually work, whether you have a gas or electric stove.

    What’s That Smell? 7 Life Hacks for Cleaning Appliances

    If your washing machine smells — or your fridge, dishwasher or dryer — these cleaning hacks and remedies for cleaning appliances will help them smell like new again.

    Additional possible KitchenAid cooktop symptoms you may experience

    • KitchenAid cooktop not working