Sears Home Services
appointment lookup logoAppointment Lookup
telephone logo646-440-2692
RepairHome WarrantyHome ImprovementClean & MaintainShop Parts
RepairHome WarrantyHome ImprovementClean & MaintainShop PartsResource CenterGlossary
appointment lookup logoAppointment Lookup
  1. Repair
  2. KitchenAid
  3. Cooktop not working

KitchenAid cooktop not working

Common reasons your KitchenAid cooktop is not working

The most common reasons your KitchenAid cooktop is not working are a defective electronic control board, broken igniter or a faulty infinite switch.

  • 34%

    34% of the time it's the
    Electronic Control Board

  • 21%

    21% of the time it's the

  • 16%

    16% of the time it's the
    Infinite Switch

  • 29%

    29% of the time it's the
    Something else

  • Schedule your cooktop repair now!

    We can help! Our service technicians have repaired over 45,000 KitchenAid cooktops. We can fix yours no matter where you bought it.

    Call (646) 440-2692 or schedule online now.

    Most common repairs needed to fix a KitchenAid cooktop

    Electronic Control Board Replacement

    When the cooktop is not working, a defective electronic control board could be failing to send current to surface elements. Electrical relays close contacts to send current to a burner when you set a burner to heat. When the internal logic or internal circuits in the electronic control board fail, current won’t flow to the burners. When your cooktop has power but none of the elements work, have a Sears Home Services Technician check the electronic control board and replace it if it’s defective.

    Igniter Replacement

    A broken igniter prevent burners from lighting on the cooktop. Some cooktops use an ignition system that reignites burners when the control doesn’t detect a flame on a burner in use. When a cooktop uses electronics to sense a burner flame, a broken igniter can short out electronics or damage other components in the burner ignition system so the cooktop won’t work. Have a Sears Home Services Appliance Repair Technician examine and repair your cooktop when it isn’t working.

    Infinite Switch Replacement

    When the cooktop is not working, you may find that the problem is caused by a faulty infinite switch. The infinite switch has electrical contacts that turn a surface element on and off and controls the heat level of the element. When internal switch contacts short out, the electrical circuit breaker will trip and prevent the cooktop from getting power. When you’re unable to reset the circuit breaker because it trips again as soon as try to reset it, you can suspect that faulty infinite switch may be preventing the cooktop from working. Have a Sears Home Services Technician examine and repair your cooktop.

    What to expect when you experience a KitchenAid cooktop not working issue

    How is the not working problem fixed?

    Correcting most not working problems usually involves replacing the electronic control board, igniter or infinite switch. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

    Sears Home Services recommendations for a cooktop that is not working

    When the cooktop is not working it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of cooktop failures.

    What to look out for with a cooktop not working diagnosis

    Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your cooktop problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

    What our customers say about us

    With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

    fixed my oven within minutes!

    i had previously had a technician out 3 times in the past 1 1/2 years, who was chosen by my home warranty company. The oven never worked, it was always a temporary fix. Shareef listened to the issues i was having and what i thought was the problem and fixed it within minutes! The oven works perfectly now, it does not turn on and off any longer and all 4 burners are hot. He was personable, efficient, and a true professional.

    Julie B, Mt Pleasant, SC

    He tried

    Sometimes things don't work out as planned. Tim tried to fix my oven. Previous guy misdiagnosed the problem. So i am still without. Tim tried and communicated with me about the issues.

    Diane U, Royal Oak, MI

    Excellent Service, prompt and curious!

    Excellent Service, Friendly and courteous! Prompt and eager to fix the stove!

    Mike Barrett, Duluth, MN

    Repair Range Resources

    7 Reasons Your Cooktop Burner Flame is Too High & How to Fix The Problem Image

    Discover 7 reasons why your cooktop burner flame is too high. Get expert tips and solutions from Sears Home Services.

    6 min readApr. 11Range
    How Do You Fix a Gas Oven That Won’t Heat Up?

    Don't let a non-heating gas oven ruin your day. Follow these simple troubleshooting steps to get it working.

    8 min readApr. 11Range
    Homeowner replacing a burnt out stove element

    Need help replacing a burnt out stove element? Trust Sears Home Services for professional stove repairs and replacements.

    6 min readApr. 04Range
    Is it Time to Replace Your Gas Stove with an Induction Range?

    Is it time to replace your gas stove with an induction range? Discover the benefits of upgrading your kitchen appliances with Sears Home Services.

    6 min readMar. 20Range

    Additional possible KitchenAid cooktop symptoms you may experience

    • KitchenAid cooktop not turning on

    These cooktop brands may also experience not working