Whirlpool repair reviews

All Reviews are from verified customers of Sears Home Services.
4.3 out of 5 stars

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21–30 of 9341 Reviews
  1. Never received parts

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    The parts didn;t come and the work was never completed. I canceled the order and am still waiting for my refund. This is why the rating is so low. The information in your system is not up to date and I am still awaiting my refund.
    LOS MOLINOS, CA
    February 14, 2021
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    Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
    CS Offline on February 15, 2021
  2. Terrible! Did not fix the problem. No idea where the part is...........

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    2 service calls. Can't fix an ice maker. Because they never break........Lets try a Ice Container - that must be an issue. Should I buy it myself? No, don't worry we have the OEM part - 5-7 days. 10 days later..........part is back ordered, no ETA on when it will be available. And no follow up - of course.
    DOWNERS GROVE, IL
    February 13, 2021
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    We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    CS Offline on February 15, 2021
  3. He did a great job!

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    Thank you for great service!
    WILMINGTON, IL
    February 08, 2021
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    Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    SC Offline on February 09, 2021
  4. Meh.

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    Technician came to replace two components and ordered the wrong part for one, claiming "it was the only one listed" for my model. He made no offer to perform additional investigation or to refund the cost of the incorrect part. I found the correct replacement part within 5 minutes of online searching.
    FLORENCE, KY
    February 07, 2021
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    Alfred, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
    CS Offline on February 09, 2021
  5. Great service!

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    The service was this past week and the technician was very quick to diagnose the problem. He was in and out in no time.
    CATHEDRAL CTY, CA
    February 06, 2021
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    Hi Vicki, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS Offline on February 06, 2021
  6. Great Service but my name is not Lynette

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    Other than the fact that you can't seem to get my name right, I'm very pleased with the service.
    KENNESAW, GA
    February 06, 2021
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    We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
    CS Offline on February 09, 2021
  7. Great service and communication

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    I used their service a week agao and i am very pleased.I purchased a home warranty policy .
    EXETER, CA
    February 05, 2021
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    Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    CS Offline on February 07, 2021
  8. Great service

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    Roman was the second tech to come out and he fixed the problem. He can back the next day to adjust the refrigerator doors. Very nice!!!
    HOUSTON, TX
    February 04, 2021
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    Hi Caroline, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS Offline on February 06, 2021
  9. Whirlpool Dryer

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    Great service!
    SAN JOSE, CA
    February 04, 2021
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    Thank you WILSON for your 5-star rating! We thank you for your business and look forward to serving you again in the future.
    cs offline on February 04, 2021
  10. Whirlpool Washer

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    Great service!
    SAN JOSE, CA
    February 04, 2021
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    Hi Wilson, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS Offline on February 04, 2021