Stacked Laundry Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
74.8K
Average Rating
4.8/5
Washer repair
Jay was helpful in diagnosing the program with my washer and fixing it.
Connie M,
Albuquerque, NMPhenomenal technician!
We had Jesse out today to look at our washing machine regarding an awful and irritating grinding noise it was making on the spin cycle. Jesse was amazing! He did all the basic checks to see if it was something simple or something super complex. Jesse was quick to asses the issue and was very informative on what was wrong and our options. Jesse is a technician who is extremely professional and I have no problem saying that we will ask for him on any of our future appliance diagnostic/repair needs. Thank you Jesse!!
Theresa T,
Abilene, TXFINALLY fixed
After much trouble with Sears and all that this implies and 3 technicians, Paul being the 3rd and lead man, my dryer is finally back and operating due to Paul's expertise! I really appreciate his knowledge and work!👌
Jennifer B,
Katy, TXKenmore top loading washing machine
Denzel was very kind, courteous, respectful, knowledgeable. He had genuine care and concern for the long, delayed repair of my washing machine. He repaired it fast, correctly and I would recommend him as the service tech to come and repair my appliances. He deserves a raise and Sears should highly commend him for his loyal dedicated service to customers and Sears
Jacquelyn T,
Memphis, TNGreat repairman, lousy Sears AI experience
Zane was thorough and did a great job, but I was so aggravated by Sears AI that I almost cancelled the appointment. I will never call Sears again unless I can get through to an actual human being. Also, AI was supposed to text me when repairman was on his way, but it did not. So, I give Zane a 5-star, but Sears AI a no-star rating.
Janet L,
Saint Louis, MOOutstanding Service!!
John went above and beyond the call of duty. He accurately diagnosed the problem with my dryer and took his time to order the part for me and set up a followup visit for installation of the part. At the follow-up visit, he discovered that the ordered part was not the correct part. He followed up with the parts department and found out that the part for my dryer no longer existed. He noted that he was not able to repair the dryer in the notes that led to a replacement claim being initiated and which is now being processed.
Mark S,
Baltimore, MDQuick and honest
Robert was friendly and listened to all our washer troubles. He was honest that the repair was going to be as much as a new washer! I appreciated that.
Tina R,
Victoria, MNG
Very knowledgeable and helpful. Always on time and works fast but is efficient.
T T,
Meridian, MSShane
Shane is Very helpful, informative, and knowledgeable !! He is easy to work with .
Stacy E,
West Hyannisport, MAWashing machine repair.
Corey was pleasant, efficient, knowledgeable, and courteous! He was Abe to explain the warrantee plan well! Please send him again when we need repairs!
Terri G,
Mobile, AL