Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Felix was outstanding
Felix was very knowledgeable, professional and prompt. The Customer Service end leaves a lot to be desired. I had to have 5 appointments to get the issues diagnosed and and then repaired. This was my 2nd call for the same issue with my washer. Not happy with Sears, a name I have always trusted.
Natalie T, Scotch Plains, NJ
Refrigerator Fan
I appreciated your taking care of my refrigerator in a timely manner with both your repair men. They were awesome and dedicated to getting this fixed. I'm very happy with your help and your timeliness.
Margaret Krueger, Chandler, AZ
Next-day oven repair by Robert
So easy to jump online, get an appointment (next day in my case), technician Robert kept me posted about when he was arriving, fixed my oven in 15 minutes. Wonderful process!
Kara C, Teaneck, NJ
Good job
Good job, informative. Did his job as expected. Spoke with him prior to visit and explained the process beforehand.
Christopher L, Amarillo, TX
George from Sears Home Service: A Five-Star Fridge Repair!
George, a Sears Home Service technician, was fantastic while working on my refrigerator. He arrived on time, quickly diagnosed a faulty fan, and repaired it with impressive skill and precision. His professionalism, attention to detail, and friendly attitude made the process smooth and stress-free. George also shared useful maintenance tips and left the area spotless. I'm confident in his top-notch work and appreciate his outstanding service. Sears has a gem in George—highly recommend! Five stars!
Michael W, Trumann, AR
James, excellent, scheduling terrible!
James was an excellent tech, effective communication, successful warranty fix, but scheduling is barely effective. Too many emails and no way to respond. Appointment between 8 AM and 5 PM is unacceptable.
Holly N, Rochester, NH
Homeowner
He was excellent Very nice and knowledgeable
Pamela B, Northridge, CA
Great experience
When our washer broke we started frantically looking for anyone who could come fix it, and Sears was one of several companies we contacted. One company never showed up, another told us it wasn't worth fixing it and we should just get a new machine. Sears was by far the most professional. I appreciated the text and email updates, and Don was very thorough, friendly, professional, and informed. I feel like the fee was very reasonable and our washer is working great now!
Colleen S, Bellingham, WA
Excellent service. Knowledgeable.
Juan gave excellent service
Martha B, Chicago, IL
Worked on washing machine
Very friendly man, on time, 5 star service, nice man
Judy S, Ankeny, IA
