Repair reviews

All Reviews are from verified customers of Sears Home Services.
4.3 out of 5 stars

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11–20 of 133373 Reviews
  1. Bad service

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    Called to have my refrigerator fixed . A rgurd party came did nothing called Sears several time kept getting hung up. Still not fixed .
    BAKERSFIELD, CA
    April 01, 2021
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    We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    CS Offline on April 01, 2021
  2. Great service

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    Loved them . They were on time and did a great job
    CHARLOTTE, NC
    March 31, 2021
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    Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS Offline on April 01, 2021
  3. Disappointed with service

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    Sears now out sources their techs and the quality of service has gone down hill because of it. Tech spent about 5 minutes on our dryer didn't even open it up to clean the lint catcher. When Sears had own techs they checked everything. Really disappointed such a high price for insurance yet quailty is awful.
    NORWALK, CA
    March 28, 2021
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    Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
    CS Offline on March 30, 2021
  4. He showed up

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    Heard the dryer sqeeking and said if that don't stop you should call us to fix it
    FOLKSTON, GA
    March 27, 2021
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    Hi Kathy, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    CS Offline on March 31, 2021
  5. He showed up

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    didn't feel like he did much..
    FOLKSTON, GA
    March 27, 2021
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    HI KATHY ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at homeservicereview@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you
    cs offline on March 27, 2021
  6. Great service

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    The 2 different service men that came to service my icemaker on my refrigerator were great. The second serviceman fully explained the benefits of signing up for the plan and I did. The benefits seemed to be worthwhile.
    LONDONDERRY, NH
    March 24, 2021
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    Hi Ginny, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS Offline on March 27, 2021
  7. awesome service

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    Tech was very good
    Miami, FL
    March 18, 2021
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    Hi Erito, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS Offline on March 19, 2021
  8. Service was great

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    Its been about 2 weeks.
    HIGHLAND PARK, MI
    March 16, 2021
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    Hi Asha, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS Offline on March 16, 2021
  9. Service was excellent

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    Although they were late on arrival because of prior job and traffic, it was well worth the wait. I even took out the service warranty. Great investment for me.
    HOUSTON, TX
    March 15, 2021
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    Hi Valarie, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
    CS Offline on March 16, 2021
  10. Very disappointed

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    We called for service because our water dispenser wasn't working. The tech turned our freezer off during repair and never turned it back on. We lost $200+ in food and when we called Sears to let them know, they told my husband 'we're sorry.' A week later, the water dispenser stopped working again. Totally frustrated!
    PORT ANGELES, WA
    March 13, 2021
    Was this review helpful to you? Yes · 6 | No · 1
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    We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at homeservicereview@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you
    cs offline on March 13, 2021