Repair reviews

All Reviews are from verified customers of Sears Home Services.
4.3 out of 5 stars

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  1. Not What I Expected

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    I used this service 6 months ago and was happy with results. We just needed help to replace the filter (which I provided and ordered about six months ago). I gave the technician the new filter and he replaced it. He also checked the stats in the refrigerator and then proceeded to vacuum under the refrigerator. There was a lot of debris flying all over the kitchen. I told him that the other technicians never did that when replacing the filter and he said, "forget about them--that was then, this is now." I did not have to purchase any part, but the bill amounted to over 50% of what I paid for in the past. I am not happy about that. The technician removed the back panel to vacuum and finished up. He took the trash bag with him--not sure why. I happened to notice (lying on the floor) an item that appeared to be a small tube, but he picked it up and took it with him.He told me he would e-mail my itemized bill--but I never got it. Even though I was very satisfied with the first two technicians who replaced the filter for me, I'll probably not contact Sears again for this service since the price for replacing a filter (which I provide) was way too expensive.
    COVINA, CA
    September 18, 2020
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  2. Professional, efficient service

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    Knowledgeable, friendly, concerned about customer satisfaction
    THORNTON, CO
    September 18, 2020
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  3. Great, timely service!

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    I had my old built in wall oven fixed in no time by Sears. The technician was on time, he was very knowledgeable and detail oriented. Service was great!!
    IRVINE, CA
    September 18, 2020
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  4. Outstanding Service

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    Great customer service, the tech knew what the problem was when I showed him the video of the washer. He fixed my washer right away.
    MENIFEE, CA
    September 18, 2020
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  5. 100 percent satisfied it was quick I had my tech coming to my home the next day

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    Tech was awsome
    CUMMING, GA
    September 18, 2020
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  6. Extraordinary service

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    100 percent satisfied
    CUMMING, GA
    September 18, 2020
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  7. Nice guy

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    The rep was very friendly
    VILLA PARK, IL
    September 18, 2020
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  8. Wonderful service

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    I had my dryer repaired and the repairman, Desmond, did an excellent job.
    WOODLAND PARK, NJ
    September 18, 2020
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  9. Best technician, best service!!!

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    Best service ever n best technician
    WEST PALM BCH, FL
    September 18, 2020
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  10. Great Service

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    Excellent work
    PALM BCH GDNS, FL
    September 18, 2020
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