Repair reviews

I used this service 6 months ago and was happy with results. We just needed help to replace the filter (which I provided and ordered about six months ago). I gave the technician the new filter and he replaced it. He also checked the stats in the refrigerator and then proceeded to vacuum under the refrigerator. There was a lot of debris flying all over the kitchen. I told him that the other technicians never did that when replacing the filter and he said, "forget about them--that was then, this is now." I did not have to purchase any part, but the bill amounted to over 50% of what I paid for in the past. I am not happy about that. The technician removed the back panel to vacuum and finished up. He took the trash bag with him--not sure why. I happened to notice (lying on the floor) an item that appeared to be a small tube, but he picked it up and took it with him.He told me he would e-mail my itemized bill--but I never got it. Even though I was very satisfied with the first two technicians who replaced the filter for me, I'll probably not contact Sears again for this service since the price for replacing a filter (which I provide) was way too expensive.

Knowledgeable, friendly, concerned about customer satisfaction

I had my old built in wall oven fixed in no time by Sears. The technician was on time, he was very knowledgeable and detail oriented. Service was great!!

Great customer service, the tech knew what the problem was when I showed him the video of the washer. He fixed my washer right away.

Tech was awsome

100 percent satisfied

The rep was very friendly

I had my dryer repaired and the repairman, Desmond, did an excellent job.

Best service ever n best technician

Excellent work