Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
8.5K
Average Rating
4.8/5
Lied
Said he knock on my door and did not knock on my door. I work from home.
Gwendolyn J,
Baltimore, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1741127279486
Disappointed in your service
Unsatisfied with response given to why you would not order parts. Was told by tech he spoke with his manager and was told because it's not the primary stove assurant would not cover the part and I would have to call assurant. When I called they said they have never heard of this before and you have to submit for the approval for the part. Stove is not in the garage it's in an addition that was added to the existing house. I spent an hour after the tech left on the phone trying to get this resolved. Also tried contacting you several times.
Jill K,
Kingsburg, CACustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740865567979
Very good
Rate a 5. Prompt. Communicative. Knowledgeable and genuinely interested in helping
Bill Nunn,
Stigler, OKCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1740782803423
Sears messes up the order
Can't really say how Steven would have repaired our dishwasher, since it was not repaired. Sears put it down as a range, even though we confirmed with Assured that it was set up as a dishwasher. Steven says he cannot repair because of that. So we waste a day waiting for the repair, and a week getting rescheduled.
John O,
Parker, AZCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740782389938
Horrible Attitude
Really shocked that Sears would contract with such a bad company. Horrible attitude. Felt unsafe.
Laura C,
Knoxville, TNCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1740783043365
No show (3 Times)
No show 3 times scheduled
Jules F,
Melville, LACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740782264431
Unhappy with online and automated customer service.
First of all, we did not speak to anyone names Jeremie P. The representative that scheduled our initial claim on 02/22/2025 entered our physical address incorrectly. When we realized the repair technician was nearly an hour later than our TEXT messages indicated we tried to initiate an online chat. After entering our phone numbers as directed, the chat showed our phone numbers to be invalid. Odd, since those were the phone numbers receiving multiple messages from Lowe's and/or Sears. We, once again, reached out to Lowe's and spoke to an agent/representative. She noticed the incorrect and INCOMPLETE address that had been associated with this claim. Our address, has, hopefully been updated and another time has been scheduled. Considering this claims process has been ongoing before 02/22/2025 we are very frustrated.
Larry S,
Festus, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740700597192
Favor Range tech
Tech can't fix the Dacor range, you should try to get another company to fix it.
Carolle M,
Redlands, CACustomer service response - Dear Carolle thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1740609430758
Praise
Isiah was very polite and efficient. Was very happy with his service
Christina S,
Amite, LACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1740524615061
Don't bother with this company
You'll get a nine hour repair time window that never narrows down. Yes, you read that right: They actually expect you to sit there for 9 hours and wait for them. I have never encountered this with another business. At 9.5 hours the tech texted me that he had another job ahead of mine and was that ok? We had plans at 10 hours so that didn't work. Had to reschedule with another company thru our warranty company and now we have to wait another week to get the oven repaired. Have a question? Their phone number doesn't allow you to speak to a live person. The tech, Josh, offered me the phone number to the office but said he'd text it to me. I waited 5 minutes (5:55 PM by now) and texted him that I needed the number and he sent it just after 6 PM. When the office had just closed. How thoughtful was that?! You get what you get in Yuma. I would not do business with a company that doesn't allow communication with a person, and doesn't narrow down the repair time into 2 or 4 hour time slots like every other company, so this company is out for me.
Lisa B,
Yuma, AZCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1740523937400