Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
8.5K
Average Rating
4.8/5
Mag tag stove repair
Harold was very polite and professional. He worked quickly to repair my oven.
Deborah Puente,
Dayton, OHJob not complete
The gasket between the glass and stove to controls I'd not fixed completely. Know the gasket is total between the glass and control panel It's about in the middle and about 3 1/2 inches long. The job was not completed.
Deborah S,
Hopatcong, NJrepair of gas stove Kenmore Elite
Mark evaluated the stove. The issue was the stove did not reach desired temp. Would not even get to 200. Mark diagnosed a faulty igniter. When he installed it I asked if we could make sure the oven would reach the proper temperature. He said the oven was fixed and needed to be onto another call. The first time I used the oven it was 25 degrees off. The second time It wouldn't come on with multi attempts. A third attempt it came on but never even reached 200 degree. Mark was polite and seemed motivated to fix the oven. However something else must be wrong and I need the oven. It is very frustrating trying to reach a human to get this resolved.
Mario M,
N Falmouth, MAService provide to replace cooling fan in range oven
Albert was very difficult to communicate with which made me nervous on the quality of the repair. He seemed to have difficulty with the installation and took a call during the appointment whereupon he spoke in another language so I don't know if this call was related to the repair or if it was a personal call. Everything looks ok as far as I can tell though so I'll keep an eye on it over the next few days to make sure it's running alright. I just think his customer service skills could be improved.
C M,
Boston, MAReplace burner
I asked if I could clean behind the stove and he said "why, it's only going to get dirty! " Then did not want to get stove all the way back. He was afraid glass top might shatter. My husband and friend did get the stove back to its original position. Brenda Guffy
William Guffy,
Easton, PANot qualified
Ken was sent on a job that he is not trained in. Not his fault, an upper management issue. He never worked on my range before and didn't have the equipment up troubleshoot. Shame on management.
Robert S,
Bangor, PARobert was fine but…
My issue wasn't resolved because although I gave a detailed description of what was wrong, the technician didn't receive that information so he had to come twice but he still didn't have all the equipment needed to finish the job. On top of that he waited a half hour in my place waiting for approval to order the part and then it wasn't approved. So I still have a main burner on my stove not working.
Elise G,
Sag Harbor, NYFrank?
He didn't introduce himself, so I'm not sure it was Frank. Whoever it was, he was unfriendly and a bit curt. He removed his boots reluctantly when I asked him to. Seemed to do the job competently.
DT,
Snohomish, WATech
His trainer didn't have Chris do any of the work. That isn't training to me. Can't really rate because trainer was not exactly letting him do anything and the trainer was condicending and not personable.
Dawn P,
Racine, WIShe's the best and knows her job
She's been to my house twice and each time she knows how to fix the problem she cuts no corners very patient vey nice and understanding
Donna G,
Los Angeles, CA