Range Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
3rd Times a Charm!
Ijaz came to our home on June 18 to diagnose that the oven ignitor needed replacing. He ordered the part which was shipped to our house and scheduled an appt for June 28 to come back and install the part. Our window was 7-11AM and he never showed or called. We called and were told he was running late and would be here 1-2PM. After wasting an entire day waiting, we were notified at 1:14PM that it needed to be re-scheduled. Finally, today, July 3 Ijaz came and repaired our stove. This hasn't been a very good experience and it's the 3rd oven ignitor since 2017.
Cynthia B, Sparrows Pt, MD
Great service
Mike was great he had the magic touch with the stove. Microwave needs new parts. He was very thorough with diagnosing the problem. 5 stars
Susan C, Selbyville, DE
washer and range check-up from June 14, 2024
It is beyond ridiculous to send out 8 emails after an appointment as well as the 3-4 per day the week of the appointment (texts and emails). The 3-4 per day gave us a chance to move our appointment to an earlier day. If I hit C for confirm that should do it. Brandon's service was good he found no problems.
Dennis F, Toledo, OH
Incomplete
We explained the error message that appeared and downtime on our oven. Roosevelt went to his truck to call for explanation from office of error and waited 15 minutes with no reply so he came back inside. Suddenly the oven started to work so he said to wait till it happens again.
Rhonda D, Mount Juliet, TN
Wish I knew the price breakdown ahead of time
I wish I knew separate costs for the part and the labor. I was told the total first and then later saw the breakdown on the receipt. I was charged over $300 in labor for less than 15 minutes of work. And it was something I could have fixed myself once the problem was diagnosed. I should have just paid for the diagnosis.
Anna K, Fitchburg, WI
Not totally satisfied!
We were happy with the work done. The oven works. But after the service man left, we realize that there was no sound at all (BEEP), for example after you enter cook time and cook power, timer and when the cooking is done from both the microwave and the oven. I called the service man twice and left a message, so far he hasn't got back to us. *We need the service department to get ahold of us to fix the problem that has occurred. Then we can say the job was completed to our satisfaction! Thank You for your help in this manner
Jerry A, Richland, WA
Repair my Monogram
Only real complaint is repair time - took a total of three weeks of no oven. That's a long time to repair an appliance
Lisa G, Mariposa, CA
Microwave door replaced on a microwave/oven wall unit
There were two technicians, and I don't know which one was Aliaksandr. One of the two was rude and arrogant., and made some remarks I did not like. I was glad the microwave door was replaced, even though it seems to be a little loose (the door needs to be pushed to close).
Ravi U, San Jose, CA
Nice person, but overbooked and rushed
After replacing the master control board, he preheated the oven. At end of preheat cycle the control read 350, but my oven thermometer read 325 and his gauge was also reading low. Tried again at 375 but only got to 340. He packed up and said it would get hotter with more time. (That is not how ovens work is it?) After a bit and with the oven still under temperature, Johnny was still out front in his truck. My husband went out and asked that he come back in and make sure it was heating as it should. Johnny was worried about his many other calls, said he didn't have time, and we should just call to make another (third) appointment. Maybe the techs are overbooked, but what a waste of my time when 10 more minutes would possibly have assured us both that the oven is heating correctly. Is it repaired fully? I am not sure. He had me sign a blank screen and said it was to say I was sending him on his way. But I am afraid I signed saying I accepted his repair as complete. Not true and I am frustrated.
Kyna G, Boulder, CO
Range only work for 1 day.
Mr Gani came in stated the igniter was upside down set it right. It work whie he was there. The next day it never came on. Atempted couple of times. NOT HAPPY
Adrienne C, Chicago, IL
