Range Hood Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

8.5K


Average Rating

4.8/5

Repair Not Completed
December 16, 2024
Overall rating

The repair was not completed. The Broiler is still not working in my range. Why would they declare the service order completed when the broiler is still inoperable? The serviceman stated that it may need a new control panel, but never came back.

Richard G,

Yuma, AZ

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1734397135876

Microwave
December 13, 2024
Overall rating

They get a zero rating!!! Sears sucks. They cancel, reschedule, or either don't show up for their appointments. They had me on the schedule for over a month and the technician never showed up. Couldn't use my microwave for a month.

Chris M,

Raleigh, NC

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1734139560291

If I could give zero stars I would
December 04, 2024
Overall rating

My oven is still not working after the technician was just here and has closed the ticket. Trying to get rescheduled has been a mess. I have been told I have to wait 2 more weeks to get a technician back our to rediagnose the issue.

David M,

Newton, IA

Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.

Sears Home Services on 1733438082163

Excuses and not trustworthy
December 02, 2024
Overall rating

We met on 11/19. He called to speak to an advisor to inquire about a part. He then informed me that my range was working and it was working. I explained to him the issues I had and contributed to convince me that the part I needed wasn't available. Yet, my range was inoperable. I contacted SEARS for a rep who found the part that this "tech" couldn't find. I needed a board the rep made an appointment for 11/29. Richie states the new part goes $800-$900. The same technicians Louie calls me and stated that he does not want to come to do the repair because he believes a new board can not go into an old keypad. He wants to speak to SAMSUNG. Rebooked now for 12/2 (second appointment). I am notified at 8:04 he is on his way. He tells me he was on the phone with Samsung and that he does not have the replacement board. What was the point of him booking the appointment if he does not have the part. He then says the part cost money and that he wants to help me save money. Yet, I said I want it fixed. He sends me a screenshot that the part is sold out. While we had this conversation today he said "you are a nice couple, but I am not listening and doesn't want to hang up on me". I hung up. Louie isn't credible or reliable. The back and forth and offer to save me money yet there wasn't a part to even put money towards. I had several issues and not one was fixed. It wasn't logical. This isn't the service I expect from SEARS. I have been a member for past a decade. He needs to be spoken to and trained. Every conversation he had was in private without me knowing. He comes off as not trustworthy and this is who being sent out to represent your company?

Carlyn H,

New York, NY

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1733189536160

Stove
December 02, 2024
Overall rating

Need stove fixed back left iron on stove stop working

Brenda T,

Greenville, AL

Customer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.

Sears Home Services on 1733187287264

Complete failure. Should be a zero star rating.
November 29, 2024
Overall rating

Steven told me wife we didn't have 220 volts at the oven plug and recommended we call an electrcian. When I returned home and tested the breaker, the oven outlet and the electrical plug connections to the oven they each registered 220 volts. Steven didn't diagnose anything and in the process have me false information.

Stephen J.,

Fort Atkinson, WI

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1733006104781

Samsung Range with a GE part.
November 29, 2024
Overall rating

I asked for a Samsung part but technician said it was DUMB & STUPID to put in a Samsung Heater. I requested a replacement and he was rude disrespectful mean loud argumentative and downright refused to service my Samsung Applaince with a Samsung part and he also canceled my appointment and stormed out of my house grabbed the door know and tried to slam my door. Got loud outside in front of my neighbors.

Angela B,

Saint Louis, MO

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1732925640144

Repair my oven!
November 28, 2024
Overall rating

I was alone for Thanksgiving and wanted to start baking Christmas cookies and had the same problem I had before the repair! I could only bake two cookie sheets, after that all the cookies burned. I want someone here, hopefully tomorrow to get my oven fixed!

Natalie L,

Harrisburg, PA

Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.

Sears Home Services on 1732919522142

No service
November 23, 2024
Overall rating

We had a service tech come to our home ill prepared to fix our malfunctioning wall mounted oven. He promised to come next day with belp to remove the appliance from the wall. A no show and then they closed the sevice call withoutsolving the problem. Thanksgiving is next week and weare still without a functioning oven. Sears needs to make this right.

Julio A,

Knoxville, TN

Customer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.

Sears Home Services on 1732434150024

No show! LIAR
November 22, 2024
Overall rating

This technician claims he contacted and left a voicemail. He never called or left a message. I lost a days pay bc of this tech.

Britney D,

Calera, AL

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1732324771643