Lennox Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
688
Average Rating
4.6/5
Dual system review
Mohammed is not trained on a dual system so he could not find a problem or repair the system. There were red lights but he was not familiar with the dual system. He said the house was cold because the weather outside is very cold. He was very kind but the system worked fine other years when it was just as cold.
Lily S,
Georgetown, TXGood work
Poor attitude. He fixed the issue while diagnosing, then wanted me to pay ~$400 for the repair without running that by me for approval first. Then got upset with me when I called that out. Luckily his supervisor was reasonable.
Dorothy M,
Arlington, TXSears Home Services
The technician arrived and immediately began discussing what the customer had to pay and how much it would be if I had written a bad check etc; I do fully understand that the services rendered must be paid for... However, at least start on the job first. It is NOT my intention to be difficult, but please 🙏 know that when people need something taken care of they are not really excited about making a claim and so forth. I hope that [IF] I have to deal with this company that the experience is much better. Thank you Robert LeBeauf
Robert L,
Slidell, LAVisit
Regret the missed call for work because of missed discussion.
William Maddox,
Durham, NCUnable to help
The link provided allowed me to see when the technician was arriving, but without instructions on how to prepare for the service, the technician was unable to diagnose or repair the issue. It is not his fault, I just wish a confirmation call, email or text could have given information to turn off the system before his arrival to make better use of both the time of the technician and our time away from work.
Kenneth S,
Mine Hill, NJSears's A/c technician
Very unprofessional to me, maybe he was not expecting to come to Black woman home. He asked what was going on, I tried to explain, asked me if Freon was put in the unit pointing to the one in the garage, when I tried to reply he made me feel like I had no sense and go on to tell me he new what he was doing. He told me to turn on the unit, when I told him it was on, he responded in a manner that I didn't have sense then he said you have to turn it down so it will come on, why didn't he just ask me to turn it to a lower number, I have been here 13 years and this is the worse I've experienced with a technician. At the end he just told me that he did not see any leak, he was not going to fix something that was not broken and made other comments. Please I don't want him anywhere near my house. I may not be who he was expecting, my color I'm sure played a part in his attitude towards the job. From his hello, I knew that he did not want to be here. Everything he's asked me when I tried to answer, he will say that's not what I'm asking, let me explain . I'm a senior citizen. I need compassion.
Sandra B,
Kissimmee, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751925294763
My AC is stay the same
AC is still not working. Right now the thermostat says 80' in my kitchen when it is 90' outside.
William S,
Glen Burnie, MDCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1751060104721
Talwar
Good
Savinder T,
Riverside, CACustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1724881556579
guy are just came for time pass
i am not satisfy this kind of service it is
Mehdi Q,
Sugar Land, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697070263750
Nice guy but
Since Austin left Saturday....my AC unit will not shut off. Even if thermostate turned off....unit runs and runs. Now you tell me to wait ANOTHER WEEK!!! ????? HE HAS BEEN HERE TWICE AND THINGS GETTING WORSE!!!!! But again very pleasant youg man. I NEED HELP TODAY GIVEN THE SITUATION
Dominick B,
Phoenix, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1695072487771