Kenmore Repair Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.8/5 (39,656 reviews)
Very friendly and knowledgeable
April 14, 2025
Overall rating

Farzad was on time had the tools necessary to complete my repair and explained what he was going to do

Walter B, Bowie, MD

Frnt loader washer leak
April 14, 2025
Overall rating

Tom was through in trouble shooting and was able to narrow down the cause.

Milan M, San Antonio, TX

Very friendly and professional
April 14, 2025
Overall rating

Jorge was great! Arrived as expected. Listened to my concerns and made sure everything was put back in place. Great experience! Thanks.

Valerie A, Huntley, IL

Service call
April 14, 2025
Overall rating

Excellent technician. Works hard to get the job done and meet the customers' expectations. For the record, the AI software is the least efficient I have ever worked with. For those of us who remember the real Sears service, it is frustrating and disappointing. HQ need people available to talk to customers.

Ron H, Copper Hill, VA

Technician
April 14, 2025
Overall rating

Enrique was very kind and with experience and patient with me

Marco N, Bloomington, CA

Friendly, knowledgeable Service!
April 14, 2025
Overall rating

Sean fixed a broken thermostat in my Kenmore freezer. He was friendly, knowledgeable and really made me feel a part of the decision-making process. He worked quickly and thoroughly to assess and then complete the work! Thanks Sean for your great attitude and willingness to explain everything to me- much appreciated! I would definitely call again if I needed a repair.

Jennifer N, New Richmond, WI

Customer
April 14, 2025
Overall rating

Technician was friendly, knowledgeable and helpful toward my decision making.

Sharon W, Mercer Island, WA

Exceptional
April 14, 2025
Overall rating

We have always had the BEST service from Tony. He is professional and completes the job at hand. We have had Tony service our washer and dryer ever since we bought them through Sears. Meaning we would have him come out once a year to do routine maintenance. He is a huge asset to your business. Thank you again Tony!

James Q, Towanda, IL

Great Job
April 14, 2025
Overall rating

Tony was very courteous and efficient. He quickly diagnosed the problem and fixed it in no time.

Daniel, Plano, TX

Washer technician
April 14, 2025
Overall rating

Steve was great. Explained everything to me and was very knowledgeable.

Patrice B, Wyomissing, PA

Average Rating: 4.8/5 (39656 reviews)

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