Kenmore Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

47.2K


Average Rating

4.8/5

Kenmore Elite Washer
April 10, 2026
Overall rating

John came out due to my washer would not start, because the door would not lock. Guess it didn't want to be fixed because it worked, when he started it. I told him It only does it intermitted. John let me know that it couldn't be fixed until it happens more frequently or stopped. Lucky for me I did take a video and was able to show him what it does when it does shut down. Thank you so much John for your patient and explaining thing to me. Great customer service. Kudos!

Aileen H,

Columbus, OH
Great service experience!!
April 10, 2026
Overall rating

Had a problem with my dryer. Contacted Sears Home Services and Roger came out found the problem, replace the part causing the issue. Come to find out, I still had an issue and Roger again came out and replaced my Drum Wheel. I really appreciate the great service. Roger you are welcome to come fix all my appliances when they break down. Totally recommend them.

Dj F,

Harrisburg, SD
Brian is the best
April 10, 2026
Overall rating

Even after a long day, Brian was informative and pleasant. Bittle him and make millions.

Adrienne J,

Richland, NJ
Sears Maintenance-Washer and Dryer
April 10, 2026
Overall rating

Excellent service. Very thorough. We will definitely call them again.

Jeffrey K,

Ventura, IA
Repair
April 10, 2026
Overall rating

Bryan was knowledgeable and professional. He quickly diagnosed the problems with our washer, ordered the parts and made the repair. I was pleased with his work.

Williamandl F,

Wexford, PA
Stove repair
April 10, 2026
Overall rating

Ujwal is amazing. He fixed my stove the same day. Thank you so much for being knowledgeable and speedy!

Ligia A,

Baltimore, MD
Clothes Washer Repair
April 10, 2026
Overall rating

He listened intently to my explanation of the issue, tested the unit and experienced the same issue I saw. Made his recommendation for replacing door lock and retested unit to ensure the unit functioned properly.

Gregory K,

Buckeye, AZ
Washing machine problems
April 10, 2026
Overall rating

Very polite and very professional. On time and cleaned everything up.Would highly recommend.

Jack M,

Egremont, MA
Shane
April 10, 2026
Overall rating

Shane is a great technician and very knowledgeable. I'd give him 10 stars if possible.

Laurie R,

Inyokern, CA
Surprise Surprise
April 10, 2026
Overall rating

Jeff came in and solved the problem at a glance. I was amazed and thankful for his service so quickly. Very pleased!

Deborah B,

Baltimore, MD