Kenmore Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Refrigerator leak repair
Donta resolved the problem quickly and expeditiously. He thoroughly explained what the repair entailed.
Norman B, Ellicott City, MD
Refrigerator diagnostic
This gentleman was very professional. He took the time to explain to me why I was having the problem with my refrigerator. I found his action very respectful and trustworthy.
Sheila B, Miramar, FL
Customer
Very professional and knowledgeable
Donna Y, Staten Island, NY
Rating Technician Gary
Due to a Sears blunder, we were not able to receive the correct Part for our refrigerator for Gary to install. Throughout the period from August 7, 2024 to installation (date incorrect Part was delivered) through October 2, 2024, Gary followed up on the situation and kept me informed. It was Sears blunder, but with Gary's leadership and follow-through the correct Part was finally received and Gary was scheduled to install the correct Part on Wednesday, October 2, 2024. Gary is a true professional and Sears is lucky he is their employee.
Sherill K, El Cajon, CA
Knowledgeable repairman
Knew the problem and was honest and direct as to remediation.
Michael D, Pennington, NJ
Dryer repair
Technician was very helpful and explained everything that he was going to do to fix the problem with the dryer. He was very efficient and completed the repair in a timely manner. He called ahead and told us when he would arrive which was very good . We were very pleased with the results
Robert G, Cranberry Twp, PA
Refrigerator repair
After repair, placed water bottle in freezer and froze in 5 hours. My fridge is working fine.
Eduardo S, Sylmar, CA
Great service.
Fast, thorough, professional and really knew what he was doing.
Teresa G, Livermore, CA
Sears Technician, Michael
Michael, the Sears technician who took care of our repair service on our Kenmore washer, did a great job! He is a very hard worker and does a very good and thorough job! You can tell that he takes great pride in performing his job! We appreciate that he takes his job very seriously and is a very responsible person! It's not that easy to find people that show this kind of work ethic! We need more technicians like Michael on your team! Thank you, Michael, for all you hard work! God bless you! Take care and see ya!
Edward L, Santa Fe, NM
Maintenance
He replaced the computer part of the dryer and it instantly worked once it was started. * We just didn't appreciate the long wait (weeks) and miscommunication on our installment dates.
Rosa R, Los Angeles, CA
