Kenmore Repair Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.8/5 (39,656 reviews)
Polite & Professional
May 07, 2025
Overall rating

We have a very old dishwasher that is unpredictable in its performance. It worked during Daniel's visit, although it hadn't been working a week earlier when I made the AHS request. We'll see what happens.

Faye H, Gainesville, FL

Carolyn's Persuit of a Fix
May 06, 2025
Overall rating

Carolyn's persistent and dedication to completely resolving the refrigerator leaks was excellent. Great job and customer satisfaction approach.

Randall H, Pell City, AL

Sears visit
May 02, 2025
Overall rating

Germaine was good handled and explained himself well. Thank you

Stanley F, Atlantic City, NJ

Great technician but horrible experience with parts
May 01, 2025
Overall rating

Almost 1 month without a dryer. And other technician that came ignored the actual problem...that even I knew it was the computer part of the dyer. Last technician helped a lot but we had to wait a long time for the part to arrive.

Luz V, La Puente, CA

20+ year old refrigerator lives on!
April 30, 2025
Overall rating

Our Kenmore Elite fridge with ice maker had a leaking water harness and several small issues with broken shelf and drawer components. While the small issues could not be addressed (replacement parts no longer available), the water harness had spliced lines installed and are now apparently working well. So our old fridge lives to see another day!

Colleen B, Frederick, MD

Tech rate
April 28, 2025
Overall rating

Brandon gets a 5!! Very knowledgeable and good personality.

Francis B, Prentiss, MS

Professional Service
April 22, 2025
Overall rating

I appreciated the professionalism of the serviceman. I just wish that a new board installation wasn't half the price of a new refrigerator. Unfortunately, my 8-year old Kenmore just didn't last.

John, Sulphur, LA

punctual
April 21, 2025
Overall rating

but the stove part hasn't came in so no repair made yet

Maria G, Fresno, CA

Good
April 20, 2025
Overall rating

Sears gave Dan the wrong address but we were able to get it corrected and he was able to make the necessary maintenance.

Sandra F, Centennial, CO

Great service provider
April 18, 2025
Overall rating

Aidar was fabulous. Answered all my questions and and gave me suggestions on how to extend the life of my dryer. Sears Home Services communicated with me every step of the way. Thanks.

Randi, La Conner, WA

Average Rating: 4.8/5 (39656 reviews)

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