KENMORE REPAIR REVIEWS
All reviews are from verified customers of Sears Home Services
Showing 71371 - 71380 of 71,555 reviews
my Kenmore refrigerator
I am very disatisfied with the service that I received. I have not been able to use my icemaker or water for almost two months.I have had 3 repairmen come to the house 5 times and it is still not working. The ice maker has busted or leaked several times causing a mess in my house. Sears had the nerve to call and pressure me during that time to pay for extended warrenty. I'm a senior citizen and the bottle water is too heavy for me to carry home from the store. If you don't know how to fix my refriderator, please replace it with a new one.
DOROTHY J, PHILADELPHIA, PA
Customer service response - Thank you for taking the time to share your experience. Although we strive to provide our members with top notch service, we realize you have a few concerns with your recent appointment. Please respond to our email so that we may better assist you.
Member Services on September 2, 2015
EVANGELINE C
Customer service response - This is great, Evangeline! Thank you for sharing!
Member Services on August 4, 2015
My Tools Really
On Time,but conversation was my new system would need the same thing once a year to fix the problem the unit has.I had to provide the tools needed to fix it,and run around to fetch said tools.He left me with a mess to clean up,dirty floor,dirty towels,etc...
SHEREE N, COVINA, CA
Customer service response - Thank you for your feedback. We realize that yearly maintenance can be daunting. It is something that has to be done on all appliances in order for them to run properly. We encourage you to follow technician's instructions to ensure your cooling system works as intended.
Member Services on September 2, 2015
ALICE F
Customer service response - Thank you for your feedback, Alice. Please be sure to call our service department again so that we may fix it properly.
Member Services on September 2, 2015
Way too long to fix
This dishwasher took 3 service calls and over I month to get it fixed.
DON P, AUGUSTA, KS
Customer service response - Don, we regret your dishwasher repair was so drawn out, but we are happy to hear your unit is now functioning. Thank you for taking the time to share your experience.
Member Services on August 4, 2015
Beginning to get upset
I have had this stupid machine worked on now 4 or 5 times THIS TIME and has been broken down 3 prior times and once again i have another appt for tomorrow. i want a new one. this is rediculous. this machine is less than 4 yrs old. it is clearly a lemon. I want a new one.
AMBER C, PASCAGOULA, MS
All your phone numbers give differant answers
It is unbelievable you are still in business with your service. I think your years are numbered because Sears is operating on the good name you had years ago. That won't last in todays world.
Caro, TOPEKA, KS
Rude
he was rude and said there was nothing more he could do. he did make the temp colder but it did not work. the porblem with the fridge is that is does not make much ice and the water does not come out very cold.
JENNIE S, MOSES LAKE, WA
Outrageously time-consuming terrible repair servic
I told them at the time I made the appt. that an electrician had checked it and it needs a new control panel. When the repair man came, he didn't have the part, only assessed the problem. Need new control panel. Time spent on my end, 4 hours. Next appt., and 4 hours, part hadn't arrived, so new appt. but more than a week later. Part arrived, also repair guy. Time spent on repair, 5 minutes. My time being available for windows, 12 hours. Tenants being withoout the dishwasher, more than 3 weeks. The repair people, when the repair takes place are fine. It's getting to that point that the system is extremely poor on the customer convenience side as it relates to time spent as well as time not having a working appliance.
POE A, SAN FRANCISCO, CA
Customer service response - Poe, we understand how frustrating this has been for you and we regret the technician did not have the required part during your first appointment. We are glad that your dishwasher is now repaired and hope we are able to assist you in the future. Thank you for sharing your experience.
Member Services on August 4, 2015
NICOLE H
