Kenmore Pro Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
299
Average Rating
4.8/5
Poor install and poor customer relations
Late entry as there have now been 10+ appointments to fix an oven that breaks about every 1-1.5 years. Part was replaced, oven failed, additional part was ordered then not available so tech was scheduled to remove to send in for repair instead of replacement. Tech arrives and determines that prior part was not calibrated on install. Calibration was done oven worked for 1-2 cycles then failed the next day. Appointment set for last Saturday no show no call. Rescheduled for today, tech that did install called to find out what the issue was and decided he does not have experience to fix oven and wants a different tech to look at it rescheduled for Monday. Same tech claims I am taking my frustration out on him when I have repeatedly asked for supervisor information to express frustration in the situation of multiple service calls, his incorrect or in the least incomplete install. I expressed that I understand this is not an individual issue but the oversight is atrocious, and customer service even worse. I also expressed that any technician seeking a fix to a car or appliance that has had 10-12 appointments scheduled and rescheduled or ineffective fix would equally be frustrated.
BY,
Beaverton, ORCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1745012148138
Kenmore PRO electric oven
Absolute and complete waste of money, time, and effort. Save yourself the aggravation. Buy new or use different repair service.
Linda R,
Paso Robles, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727145682022
disgusting
Without refrig. 17 days. They ordered parts, then said parts not shipped & were already here. Made appointments, never showed up, never made contact. I tried to get help, called at least 30 dif. numbers, all were the same recording. Couldn't get a human if my life depended on it!! How could a big company like Sears treat their customers like this?? THEY DO NOT CARE!!!! Outrageous, disgusting, ridiculous!!!!!!!!!!!!!!!!!!!!!!!!
Jacqueline L,
Lewiston, IDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721335197994
Unprofessional and unskilled
This person presented themselves as a repairman, but failed to show any knowledge of the Kenmore refrigerator. He began by stating that it should simply be replaced. This was before he even looked at the unit, diagnosed, or had any understanding of the problem. After an hour he claimed the problem was our inverter, and that part was no longer available. After he left, my wife found the part on the sears parts direct website. We are going to order them and install them ourselves. I doubt we will ever call Sears blue crew to work on any of our appliances ever again. Calling him was a waste of our time and our money. I could not be more upset with the Sears blue crew.
Jeff W,
Phoenix, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721250501242
20 hrs later - not cooling.
Tech was very nice gentleman but this is the third visit and the frig is still not fixed. Not to mention a 4th scheduled visit that Sears did not call or show up to. 62 degrees after 20 hrs is not normal. Would NEVER call this company but home warranty required.
John H,
Signal Mtn, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707354370100
Refrigerator repair quote.
Very disappointed when asking to give a quote for the repair of the refrigerator. Did not give the total amount only the cost of the items they would be replacing to fix. Sears home service was not helpful at all. We will never buy again from Sears.
Kimberly D,
O Fallon, MOCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1698270438156
Rude technician
Very rude technician not helpful at all and very argumentative with my mom and sister
Milton B,
Farmingdale, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1697838065988
Very disappointed
Technician came by 9:30, which was good because I had been given a window of 8-5. He was neat with his work, and kept me informed . Supposedly, it was the ignition, which he replaced. After, he left, turned oven on to to 350. It never turned on. I called customer service, told I would get a follow up call. Never was called. I paid 254 for the ignition/labor and left with an oven that's not working.
Therese J,
Metuchen, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1696700134025
Wrong way to serve, you total waste of my time
The technician did not wanted to check the refrigerator since the model number was not legible enough for a photo, I am not a technician and. Was able to figure out the model number in 10 minutes, so I think is unreasonable the way sears home service do business; I will never again waste my time.
Jose D,
Mission, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1694822707959