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Ice Maker Repair Service
At Sears Home Services, we specialize in comprehensive repair services for all types of freestanding ice makers and ice machines. Our certified technicians are equipped to handle a wide range of issues, ensuring your ice maker operates at peak performance.
We understand both the technical complexity of ice making systems and the urgency you feel when problems arise. Our factory-trained technicians bring specialized expertise to diagnose and repair every type of ice machine.
Common Ice Maker Issues We Fix
Ice Maker not Working
When the ice maker has no power at all, there could be problems with the electrical outlet or circuit breaker. First, check the electrical outlet by plugging a small appliance into the outlet to see if it has power. If not, reset the house circuit breaker for the outlet. If it still doesn't have power, have an electrician repair the outlet. If the electrical outlet is okay, unplug the ice maker and check the power cord for damage. Replace the power cord if it's damaged.
If the ice maker will not run even though it has electrical power (the control panel powers up but the compressor and fans won't run), there could be a problem with the electronic control board, ice bin thermistor, evaporator thermistor or internal ice maker wiring.
A power surge through the electrical lines may have disabled the electronic control board. Try resetting the electronic control board by unplugging the ice maker for one minute and then restoring power. If the ice maker doesn't run after restoring electrical power, you may need to replace the electronic control board.
Some ice makers flash an error code on the control panel when the electronic control board detects a problem. Most ice makers won't operate when an error code flashes on the display. Refer to the owner’s manual for your ice maker to determine the cause of the error code when the control flashes control lights in a repeating pattern or displays a code on the digital display. Correct the cause of the error code and the ice maker should start working again.
If these troubleshooting tips don’t help, you’ll likely need to have a Sears Technician visit your home and repair the ice maker.
Not Cutting the Ice Sheet Into Cubes
When the cutter grid isn't heating up and cutting the ice slab into cubes, unplug the ice maker and check the wire harness connections between the cutter grid and the electronic control board. Reconnect loose wires and repair broken wires that you find.
If the wires are okay, a technician will likely need to replace the cutter grid if its wires don't heat when activated. If you replace the cutter grid and it still doesn't heat, then you'll likely need to replace the electronic control board because the board isn't sending voltage to the cutter grid.
Of course, if these DIY repairs are beyond your expertise, schedule service to have a Sears Technician visit your home and repair the ice maker.
Ice Maker Leaks Water
When you find water leaking from the ice maker:
- Check for leaks in the house water supply line connected to the water inlet valve, the drain line and the drain pump. Repair any leak or replace the leaking part.
- Unplug the ice maker and check the water reservoir for a crack or hole. Replace the reservoir if it leaks.
- Check the recirculation pump for leaks and replace it if leaking.
- Check the ice bin for a crack and replace it if it leaks.
If you’re unable to find the cause of a leak or you’re unable to replace the leaking component yourself, schedule appliance repair service and a Sears Technician will visit your home and fix the ice maker.
Runs but Won't Make Ice?
When the ice maker runs but doesn't make any ice, a bad electronic control board, failed water supply, broken recirculation pump, sealed system failure or broken cutting grid could be causing the problem.
A faulty electronic control board can prevent the ice maker from making any ice.
A power surge through the electrical supply line to the ice maker can lock up the control board, so reset the control board by unplugging the ice maker for one minute, then restoring electrical power.
If the ice maker doesn't start making ice, check the evaporator plate. If the evaporator plate is dry and the water reservoir is full, then the recirculation pump is likely bad. If the reservoir is empty, check the water supply going to the ice maker. To check the water supply, unplug the ice maker and shut off the water supply cut-off valve. Disconnect the water supply line from the ice maker and place the end of the water supply line in a container. Briefly open the water supply cut-off valve and check for water flow from the end of the water supply line. If no water flows through the end of the supply line, have a plumber fix the water supply going to the ice maker. If water does flow through the supply line, you'll likely need to replace the water inlet valve because it's not opening to allow water to flow into the reservoir.
If the water reservoir and is full and water flows over the evaporator plate but doesn't freeze, then a failed condenser fan, bad compressor or lack of refrigerant could be preventing the evaporator plate from getting cold and freezing the water. Replace the condenser fan if it doesn't run when activated. If the condenser fan runs, you'll need to have a service technician diagnose and repair the sealed system, which includes the compressor and connecting tubes that carry refrigerant. The sealed system should only be repaired by a service technician because the repair involves the recovery and recharge of refrigerant, which is tightly regulated by the Environmental Protection Agency (EPA).
If you’re unable to diagnose and fix an ice maker problem yourself, schedule service and we’ll send a Sears Technician right out. Same-day and next-day service appointments are available in many areas.
Why Choose Sears for Ice Machine Repair?
You'll likely see lots of service providers when searching online for "ice machine repair service near me." Choose Sears to repair your freestanding ice maker repair service because we have experienced technicians with the technical expertise and parts to fix any brand of ice maker – no matter where you bought it.
We use OEM (Original Equipment Manufacturer) parts to fix your ice maker. OEM parts fit properly according to manufacturer specifications and last longer than after-market repair parts.
Sears Technicians are factory-trained to repair the following brands of ice makers:
- Kenmore
- Whirlpool
- KitchenAid
- GE (General Electric)
- EdgeStar
- Danby
Sears Technicians have access to technical documents and specifications needed to complete repairs on these and other under counter ice makers. Having access to the right parts and technical information ensures that Sears Techs can perform repairs on ice makers accurately and effectively.
When looking for ice machine service near me, schedule service through us and we’ll have a technician visit your home to fix the problem soon. Same-day and next-day repair appointments are available in many areas.
How can I Find Ice Machine Repair Near Me?
When your freestanding ice maker quits working, you’ll want to get it fixed fast. When you're looking for ice machine repair me, trust Sears Home Services as your service provider. We have Appliance Repair Centers across the country with experienced Sears Technicians that can visit your home and repair your ice maker quickly.
We have Sears Repair Centers in these major metropolitan areas that provide ice maker service:
In addition to these major metro areas, Sears Home Services has local Repair Centers in every state. Find a Sears Repair center near you that will repair your ice maker.
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Schedule Your Ice Maker Repair Today
Ready to get your ice maker working perfectly again? Schedule your ice machine repair today at Sears Home Services or call 1-800-4-MY-HOME to speak with our customer service team.
HOW IT WORKS
EASY SCHEDULING
Book online in less than a minute.
DIAGNOSTIC FEE
Apply your diagnostic fee to the costs of repair.
PROTECTION PLANS
Save up to $150 on your repair if you enroll in a home warranty.
Frequently Asked Questions
When your ice maker stops working, it’s important to get it fixed quickly.
Sears Home Services has Appliance Repair Centers across the country and experienced technicians ready to repair your ice maker. We have service centers in major metro areas like Atlanta, Los Angeles, and New York City, as well as local repair centers in every state.
You can easily schedule a service visit by contacting us.
Sears offers factory-trained technicians who are experts in repairing all major brands of ice makers, including Kenmore, Whirlpool, and KitchenAid.
We use OEM parts, ensuring the highest quality and longevity of the repair.
Our technicians also have access to detailed technical documents and parts needed for accurate repairs.
Plus, we offer same-day and next-day service appointments in many areas.
When your ice maker is running but not producing ice, check for issues like a bad electronic control board, failed water supply, or a broken recirculation pump.
If the water reservoir is full but no ice is produced, you may need to check the water supply and ensure the water inlet valve is working.
If all else fails, it's best to schedule a repair with a Sears technician to properly diagnose and fix the issue.
Water leaks can occur due to several issues, including leaks in the water supply line, a cracked water reservoir, or a broken recirculation pump.
If you notice any of these, check for damage and replace the leaking parts.
If you're unable to locate or fix the leak yourself, it's best to call a Sears technician to inspect and repair the ice maker.
WHY SEARS HOME SERVICES?
HAPPY CUSTOMERS
Average of 4,000,000+ homes serviced/year. Over 1,000,000 5-star ratings.
FLEXIBLE SCHEDULING
Available 6 days a week in most areas.
EXPERT TECHNICIANS
2,500+ manufacturer-trained technicians with an average of 10+ years of experience.
QUALITY PARTS FOR HUNDREDS OF BRANDS
Repairs for most major brands, no matter where you bought it.
SCHEDULE PROFESSIONAL APPLIANCE MAINTENANCE
Extend the life of your appliances with routine maintenance & save when you bundle.
SAVE 25%*
LAUNDRY APPLIANCES
$149.99Keep your laundry spinning with cleaning and maintenance for your washer and dryer.
- Tax and all parts and labor for repairs (if needed) are extra. Savings are obtained with multiple appliance packages vs. the individual regular price of $99.99 each.
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Glossary Terms
A condenser is a component of HVAC and refrigeration systems, responsible for releasing absorbed heat from the refrigerant into the outside air or a water line, thus facilitating the cooling process.
A convection oven is a kitchen appliance that uses a fan to circulate hot air around food, cooking it more evenly and often more quickly than a traditional oven.
A convection range is a kitchen appliance that features a convection oven, which uses a fan and exhaust system to circulate hot air around the food, resulting in faster, more even cooking and baking compared to conventional ovens.
A dishwasher diverter motor controls the direction of water flow to different spray arms within the dishwasher, ensuring optimal water distribution during each wash cycle for thorough cleaning.