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Sears Home Services offers expert heat pump repair for mini splits, ductless systems, and hybrid units. Our certified HVAC technicians are available near you for fast, reliable service.
Heat pumps are energy-efficient systems that heat and cool your home by transferring heat instead of generating it. Popular models include ductless mini splits and central air-source units.
Our HVAC specialists have years of experience servicing ductless mini split systems from top brands like Mitsubishi, LG, Fujitsu, and more.
We carry common mini split parts and offer same-day service in many areas.
We provide mini split heat pump repair and ductless maintenance services in major cities across the U.S. Search “mini split repair near me” — chances are, we’re already in your neighborhood.
Regular HVAC maintenance is key to long-term efficiency.
Schedule annual inspections and coil cleanings with Sears to keep your system running smoothly year-round.
Ready for expert heat pump repair near you?
Book online or call Sears Home Services today and restore your comfort quickly and professionally.
Your heat pump is one of the most versatile and energy-efficient systems in your home, providing both heating and cooling throughout the year. Unlike traditional HVAC systems that generate heat, heat pumps transfer heat from one place to another, making them remarkably efficient in moderate climates. However, like any complex mechanical system, heat pumps can develop issues over time.
When functioning properly, a heat pump maintains consistent indoor comfort while keeping energy costs manageable. When problems arise, not only does comfort suffer, but your energy bills can increase significantly as the system works harder to maintain temperature. Addressing issues promptly can prevent more extensive damage, extend your system's lifespan, and maintain its efficiency.
At Sears Home Services, our technicians are trained to diagnose and repair all types of heat pump systems, regardless of where you bought them. Our HVAC repair service covers a wide range of brands, including Trane, Carrier, Rheem, and Kenmore.
Understanding the potential issues that can affect your heat pump helps you identify problems early and determine when professional help is needed. Here are some common heat pump issues that homeowners encounter:
If your heat pump isn't providing adequate heating or cooling, several factors could be at play:
Refrigerant leaks: Low refrigerant levels due to leaks significantly reduce a heat pump's efficiency and ability to transfer heat.
Dirty condenser or evaporator coils: When the evaporator or condenser coils become coated with dirt or debris, heat transfer is impeded, reducing system efficiency.
Airflow restrictions: Clogged air filters, frosted-up evaporator fins, blocked registers, or ductwork issues can restrict air movement through the system.
Thermostat problems: An incorrectly calibrated or malfunctioning thermostat might cause your system to cycle improperly.
When your heat pump fails to turn on completely, check these common culprits:
Power issues: Tripped circuit breakers or blown fuses are often responsible for power failures.
Thermostat settings: Incorrect settings or a malfunctioning thermostat can prevent system activation.
Faulty starting components: Components like capacitors, relays or contactors might be worn out or damaged.
Control board failures: The electronic control board that regulates system functions may need replacement.
Strange sounds from your heat pump often signal mechanical issues:
Rattling or banging: Likely indicates loose or broken parts within the unit.
Squealing: May suggest belt problems or motor bearing issues.
Grinding: Often points to serious compressor problems requiring immediate attention.
Clicking: Repeated clicking, especially when the system tries to start, might indicate electrical problems.
If your heat pump turns on and off frequently (short cycling), consider these potential causes:
Improper sizing: A system that's too large for your home will reach temperature quickly and shut off, only to start again moments later.
Thermostat location: A thermostat placed near drafts or heat sources can cause erratic cycling.
Low refrigerant: Refrigerant leaks can cause the system to cycle more frequently.
Clogged filters: Restricted airflow forces the system to work harder and cycle more frequently.
While some frost is normal during winter operation, excessive ice buildup indicates problems:
Defrost cycle failure: Heat pumps have built-in defrost cycles that may malfunction.
Refrigerant issues: Improper refrigerant levels can cause freezing.
Airflow problems: Restricted airflow over the coils can lead to freezing.
Dirty coils: Dirt accumulation prevents proper heat transfer, leading to icing.
If you're heat pump isn't cooling and you detect defrost problems, schedule Sears HVAC service and we'll send a Sears Home Services technician to your home to fix the issue.
Before calling a professional, there are several troubleshooting steps you can safely perform yourself:
Ensure it's set to the appropriate heating or cooling mode
Verify temperature settings are correct
Replace batteries if the display is dim or blank
Confirm that the thermostat is set to "auto" rather than "on" for the fan
Dirty filters are one of the most common causes of heat pump problems:
Locate your system's air filter (typically found in the indoor air handler or return air duct)
Remove and inspect the filter; if it's dirty, clean or replace it
For optimal performance, check filters monthly and replace them every 1-3 months
Consider upgrading to a higher-quality filter if allergies or air quality are concerns
The outdoor component of your heat pump needs proper airflow and maintenance:
Clear away leaves, debris, snow, or ice from around the outdoor unit
Ensure there's at least 2 feet of clearance on all sides
Gently clean the exterior fins with a soft brush or vacuum
Check for obvious damage to refrigerant lines, electrical connections, or the unit itself
Power issues often have simple solutions:
Locate your home's electrical panel
Check if the breakers for your heat pump (usually two separate breakers) have tripped
If tripped, switch them fully to the "off" position, then back to "on"
If breakers trip immediately again, there may be an electrical problem requiring professional attention
If you notice ice accumulation on your evaporator:
Turn the system to "off" at the thermostat
Switch the fan setting to "on" to help melt the ice
Once the ice has melted, restart the system
For most heat pump models, the defrost cycle should manage ice automatically. Persistent freezing indicates a problem that requires professional service.
While some troubleshooting steps can be performed by homeowners, many heat pump issues require professional attention. Here are situations where you should contact a qualified technician:
Never attempt repairs that could compromise your safety or the integrity of your system:
Electrical issues beyond simple breaker resets
Refrigerant leaks (refrigerant requires special handling and certification)
Gas line concerns (for dual-fuel systems)
Strange burning smells or smoke
Any repair requiring the removal of sealed components
Some issues indicate significant mechanical problems that require professional diagnosis and repair:
Compressor failures or concerns
Persistent unusual noises (grinding, squealing)
Motor problems
Control board malfunctions
Valve replacements or repairs
If you find yourself repeatedly troubleshooting the same problem, it's time for professional intervention:
Frequent system cycling
Regular icing issues despite proper maintenance
Consistent airflow problems
Temperature inconsistencies that persist after basic troubleshooting
Certain components are critical to your heat pump's operation and require professional expertise:
Compressor issues
Fan motor failures
Refrigerant system problems
Reversing valve malfunctions
Electronic control failures
When you schedule a heat pump repair with Sears Home Services, here's what you can expect:
Call our service line or schedule online
Select a convenient appointment time (same-day or next-day options are often available)
Receive confirmation of your appointment with a service window
Get a notification when your technician is on the way
Our thorough diagnostic process includes:
A comprehensive system evaluation
Testing of all major components
Airflow and performance measurements
Assessment of refrigerant levels (if applicable)
Electrical system checks
Control function verification
After diagnosis, your technician will:
Explain the issue in clear, understandable terms
Present repair options with transparent pricing
Discuss the benefits and limitations of each option
Provide recommendations based on your system's age, condition, and efficiency
Answer any questions you might have about the repair process
Upon your approval, the technician will:
Complete the necessary repairs using quality replacement parts
Test the system to ensure proper operation
Make adjustments as needed for optimal performance
Clean the work area
Provide documentation of all work performed
After your repair is complete:
Receive a detailed explanation of the work performed
Learn about applicable warranties on parts and labor
Get recommendations for preventing future issues
Have the opportunity to schedule regular maintenance
Discuss any additional concerns about your HVAC system
All repairs come with our satisfaction guarantee and applicable warranties. For additional peace of mind, consider our Sears home warranty plans, which include regular HVAC preventative maintenance and coverage on future repairs.
Regular HVAC maintenance is the key to preventing many common heat pump issues. Implementing these practices can extend your system's lifespan, maintain efficiency, and reduce the likelihood of unexpected breakdowns.
Replace air filters
Clear debris from around the outdoor unit
Inspect refrigerant lines for damage
Check thermostat function in heating mode
Test emergency heat function
Schedule professional maintenance
Replace air filters
Clean around the outdoor unit
Remove winter covers (if applicable)
Verify thermostat function in cooling mode
Clear condensate drain lines
Schedule professional maintenance
Inspect and clean or replace air filters
Ensure adequate clearance around the outdoor unit
Check for unusual noises or operation
Monitor system performance and temperature consistency
Examine visible refrigerant lines for damage
Verify that condensate drains are clear
For optimal performance and reliability, schedule professional HVAC maintenance:
Twice yearly (ideally before heating and cooling seasons)
After extreme weather events
When you notice performance changes
According to manufacturer recommendations for your specific model
Professional maintenance typically includes:
Complete system inspection
Coil cleaning
Electrical connection tightening
Refrigerant level check
Lubrication of moving parts
Control system testing
Airflow verification
Condensate system cleaning
Learn more about our comprehensive HVAC maintenance service and how they can help keep your system running efficiently.
At some point, every heat pump reaches the end of its serviceable life. Here are factors to consider when deciding whether to repair or replace your system:
Heat pumps typically last 10-15 years with proper maintenance
If your system is over 10 years old and needs a major repair, replacement might be more cost-effective
Newer models offer significant efficiency improvements over units manufactured more than a decade ago
Consider these financial factors:
Compare repair costs to the price of a new system
The 50% rule: If repairs cost more than half the price of a new unit, replacement is often the better value
Factor in potential energy savings from a more efficient new model
Consider available rebates, tax credits, or incentives for energy-efficient replacements
Calculate the long-term operating costs of keeping your current system versus upgrading
Newer heat pumps can be 20-40% more efficient than older models
Higher SEER (Seasonal Energy Efficiency Ratio) and HSPF (Heating Seasonal Performance Factor) ratings indicate greater efficiency
Modern variable-speed and inverter technology offers improved comfort and efficiency
Smart features provide better control and potentially lower operating costs
New systems offer significant comfort advantages:
More consistent temperatures throughout your home
Better humidity control
Quieter operation
Improved air filtration options
Zone control capabilities
Smart home integration
Newer refrigerants have lower environmental impact
Higher efficiency means reduced energy consumption and lower carbon footprint
Advanced controls optimize performance and minimize waste
Our team can help you evaluate these factors and make an informed decision about repair versus replacement.
Warranties and service plans play a vital role in managing repair costs and ensuring proper maintenance. Here's what you should know about protecting your heat pump investment:
Most heat pumps come with manufacturer warranties that typically cover:
Parts (usually 5-10 years, depending on the manufacturer)
Compressor (often 10 years, sometimes longer for premium models)
Heat exchanger (if applicable, typically 10-20 years)
Important considerations for manufacturer warranties:
Most require professional installation
Many require product registration shortly after installation
Regular professional maintenance is often required to maintain warranty coverage
Labor is typically covered for a shorter period than parts
Consider these additional protection options:
Extended parts and labor coverage beyond the manufacturer warranty
Service agreements that include regular maintenance
Home warranty plans that cover multiple home systems and appliances
At Sears Home Services, we offer comprehensive protection plans that can:
Cover the cost of parts and labor for covered repairs
Include regular preventative maintenance
Provide priority service scheduling
Offer discounts on non-covered repairs and services
To ensure you receive the full benefits of your warranty coverage:
Keep detailed records of all maintenance and repairs
Follow manufacturer's maintenance requirements
Use qualified professionals for all service work
Be aware of actions that might void your warranty (like DIY repairs to sealed systems)
Understand exactly what is and isn't covered
For more information on our warranty and protection options, contact our customer service team or visit our Sears home warranty website.
Your heat pump is a sophisticated system that provides essential comfort throughout the year. With proper maintenance and prompt attention to repair needs, it can deliver efficient, reliable performance for many years.
Remember these key points for optimal heat pump operation:
Regular maintenance is the foundation of reliability and efficiency
Prompt attention to minor issues prevents major, costly breakdowns
Professional diagnosis and repair ensures safety and proper system function
Consider both immediate repair costs and long-term operating expenses when making decisions
Manufacturer recommendations should guide maintenance scheduling and practices
At Sears Home Services, we're committed to keeping your heat pump operating at peak performance through every season. Our expert technicians are trained to diagnose and repair all heat pump brands and models, and we stand behind our work with strong guarantees and warranties.
When you need heat pump repairs or maintenance, contact us for professional Sears repair service you can trust. With our nationwide network of skilled technicians, we provide the expertise and quality workmanship to keep your home comfortable year-round.
* This information is provided for general guidance only. Always consult your heat pump's owner's manual for specific maintenance requirements and warranty information. For professional diagnosis and repair, contact Sears Home Services to schedule an appointment with a qualified technician.
If your heat pump isn't providing consistent heating or cooling, is making unusual noises, is frequently cycling on and off, or if you're noticing ice buildup, it's likely time for a repair.
Additionally, if the system isn't turning on at all or you're experiencing a significant increase in energy bills, these are signs that professional service is needed.
There are a few simple troubleshooting steps you can try before calling a professional, such as checking the thermostat settings, replacing air filters, or inspecting the outdoor unit for debris. However, issues like refrigerant leaks, electrical problems, or compressor failure require professional attention to ensure safety and proper functioning.
To keep your heat pump running efficiently, schedule professional maintenance twice a year—before the heating season in the fall and before the cooling season in the spring. Additionally, perform monthly maintenance tasks like checking and replacing filters and clearing debris from the outdoor unit.
If your heat pump is more than 10 years old and requires significant repairs, it may be more cost-effective to replace it with a newer, more efficient model.
When deciding, consider the cost of repairs, the age of the system, and potential energy savings from a new, more efficient unit. If repair costs exceed 50% of the cost of a new system, replacement is often the better option.
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A compressor is a mechanical device that increases the pressure of a gas by reducing its volume, essential in various systems including refrigerators, air conditioners, and HVAC units for cooling and refrigeration processes.
A condenser is a component of HVAC and refrigeration systems, responsible for releasing absorbed heat from the refrigerant into the outside air or a water line, thus facilitating the cooling process.
A convection oven is a kitchen appliance that uses a fan to circulate hot air around food, cooking it more evenly and often more quickly than a traditional oven.
A convection range is a kitchen appliance that features a convection oven, which uses a fan and exhaust system to circulate hot air around the food, resulting in faster, more even cooking and baking compared to conventional ovens.