Haier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.1K
Average Rating
4.7/5
Apparently didn't fix anything.
Technician came out. Took my payment. Supposedly fixed the issue. The exact same problem recurred in one to two days.
Douglas H,
Houston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1750368938208
Forced to pay a fraudulent fee
I was forced to pay a pick up and delivery fee for the fan they ordered 2 weeks prior to coming and fixing my ac unit. This was covered under my home warranty and I stated this but they refused to install my fan without payment. My home warranty stated I never should have been charged, sears later agreed and never refunded me.
Naomi H,
Abita Springs, LACustomer service response - Thank you for sharing your feedback. We understand your concerns regarding the cost breakdown and apologize for any confusion during the approval process. We strive to be transparent with our pricing, and we’ll make sure to review this situation with our team to ensure clearer communication in the future.
Sears Home Services on 1750109393540
Do Better
As usual he did nothing, useless. Didn't even try. Wasn't here 5 minutes.
Eric F,
Jacksonville, FLCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749851704873
HVAC WORK NOT DONE
HE IS HORRIBLE come 2 work with nooo tools and didn't fix the problem made it worse
Charles C,
Spartanburg, SCCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749591045742
Poor Service
Not pleased at all with service from Sears!!!! Two of my properties with HVAC problems at the same time. Repair guy tells both of them a plumber is needed to clear lines. One of the claims asked Sears to specifically send an HvAC person with ability to clear lines the 2nd time; sent same person 2 weeks later. Waste of time and money!!
Charles S,
Lexington, KYCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1748554549759
Ridiculous
My experience today with you all was beyond ridiculous and unacceptable. I received an email stating that my appointment was scheduled from 7 AM to 6 PM which makes no sense. I cannot afford to sit home and miss a days work. The online system didn't work and it was almost impossible to reach someone by phone, once I did I got very little help or support. The technician finally texted me that he'd be at my home in 15 to 20 minutes. After waiting an additional 45 minutes, I decided to call to see where he was. He informed me that he was sitting outside on the phone with his manager or supervisor trying to handle something that happened with a prior customer. I asked him if he ever plan on coming to start my work? It took him an additional 30-45 minutes before coming to service my AC. To add Andrew to insult, the first thing he did was through a phone in my face and told me that I had to sign and submit payment before he can start any type of work. RIDICULOUS!. I waited my turn for my appointment. Is no way? I should have had to wait an extra 30-45 minutes while he handled something for someone else. He finally checked my unit after obtaining payment. He stated that a lizard tripped my unit and that it was working. I called him within 10 minutes of him leaving letting him know that the numbers on the unit was going up, not down. It has been. 55 minutes and the numbers are still going up. The unit is not working properly so now I have to start a whole new service call.
Paula M,
New Orleans, LACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1747791624090
Being Mindful of the customers time!
I missed out on an opportunity to go out of town with my family, just to be cancelled and rescheduled, which meant I missed a day of work.
Andera J,
Fort Mitchell, ALCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1747258356640
Central Air unit repair
Technician was only here for 10 minutes. Would not wait for me to get a ladder for him to access the inside portion of the unit. Did not go down to the fuse box to check for blown fuse. Stated that we need to reschedule the service because it was raining and he could not check the outside unit. Mentioned that they are very busy and it would be better to ask for a different company to come back. I took off an entire day of work and lost pay for nothing.
James C,
Quakertown, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1746834809022
No customer service for this company
Alex the technician was ok. But avoid this company at all cost. They make you wait all day. Their system does not work and their AI system is subpar. No live agent available. Then change your appointment at their will.
Jose V,
Las Vegas, NVCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1746135329032
Horrible service
Tech had no ladder, had to use mine and he did not put it away where he got it from. Did not have soap to check for leaks in my sc system. Did not wear shoes covers and it was a wet muddy day. Gir mud and duet all over my 2 months old carpet which now needs to be cleaned! Put holes, gouges, dirt streaks and dings in my newly redone dry wall, plaster, and paint carrying my ladder upstairs to access the attic . Absolutely horrible..
Marian G,
Portsmouth, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1745098572143