Goodman Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.7/5
Dishwasher parts replacement via Sears home warranty
The technician told me that I have to sign a waiver to not blame the service company for any dishwasher leaks after he repairs the dishwasher. His logic was the plumbing could be faulty and not his responsibility but he could not explain how am i covered if the leak is due to bad servicing in this case. The technician was visibly irritated and borderline rude in telling me to either sign the waiver or do the work myself. Never experienced such a behavior before. I was not comfortable with him touching my appliance and setup.
Vivek A,
Natick, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725661843509
One star
He came and fixed the problem but i just noticed damage to our dishwasher that we haven't had before he came and fixed it its still leaking water. We will not pay for damages we need our dishwasher fixed.
Edna G,
Fort Worth, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1724276799857
Bosch Dishwasher Repair
Technician left job unfinished. Appliance was not working when he left. I called him to tell him that the appliance was not working. He said he would return that weekend to finish the job. He never showed up and now will not take calls.
Michael P,
Ozawkie, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723594656614
He was fine, Dishwasher was not fixed
The dishwasher was not fixed, GEORGE was very kind though!
Angela H,
Tuscaloosa, ALCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723154800855
Sears didn't call as they said they would
Expected a call from Sears as I had already diagnosed the mechanical problem with the washer. Told Sears not to arrive without the drum bearings because that was what the problem was. Technician arrived, agreed that it was the drum bearings then told me parts were unavailable and here is your invoice for their trip. If they had of called before arriving we could have avoided a trip. This was unacceptable. I purchased this washer from Sears so its too bad they decided to charge me for their issue after selling something they can't service and not talking to me before being dispatched. What a waste of time and money.
Russell D,
Montgomery, TXCustomer service response - Russell , we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us atHomeServiceReviews@transformco.com
Sears Home Services on 1723154799035
Horrible
Horrible !!! Bate and switch professiona spoke yo a foreigner on the phone who can't understand one another and changed the price once the man came out to put my oven door on the hinge for 318.00 never again and will tell everyone.
Marlene C,
Metairie, LACustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1722980265572
Did not show up - no stars -2 thumbs down
Called and said he was on the way - he called and said he was in the way and didn't show - he had my phone number he didn't even call to say he needed to reschedule - just didn't show and Then he closed the service request with the home warranty people - I would prefer a different technician please
Teresa K,
Napa, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722461967015
Not thorough at all!!!
We had a service call and ordered a part for our Bosch oven. The part arrived and the tech was unable to get to the part of the oven. He said it would be impossible to open and this is a common problem with Bosch. He never bothered to investigate the issue, check the common problem he was aware of, had us order an expensive part we can never use, and we had to pay for the service fee.
Amanda S,
Southington, CTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721425024210
What "title"?
Toni passed along far more information to me than any other source. Very helpful towards avoiding future maintenance costs.
Thomas A,
Danbury, CTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720655629733
Dishwasher
I'm sure Ignacio is a nice guy, but he didn't complete the repair and left without telling us why. Now we have to start the claims process over from scratch.
Aaron M,
Wake Forest, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720647496141