GE Profile Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Refrigerator Repairs
O.J. B. Did a great job on my refrigerator today and two weeks ago. He's very friendly and knowledgeable. Thank you.
Thomas S, Ponte Vedra, FL
Dishwasher Repair
Very knowledgeable, friendly service. I would highly recommend him to anyone.
Tobin B, Stonewall, TX
Experienced and professional
Ray was great. Good communication, experienced and professional. Would recommend for sure.
Matthew H, Springfield, MO
Service of 5-13-2025
Although your technicians are excellent, Sears relies too heavily on AI for service activities. The initial AI diagnosis of 3-4-2025 was incomplete and caused a series of delays due to the wrong parts being ordered. This caused a simple microwave repair to take nearly two and a half months. My inquiries during this period lead AI to transfer me to an overseas human representative. The process was not fair to me or the overseas representative, as it did not lead to resolution of my warranty repair needs. This simple microwave repair took nearly two and a half months and involved three different technicians. This process included at least two separate last-minute repair cancellations by Sears. These cancellations were frustrating for me as I had rearranged my schedule to accommodate the technician's timeframe. Sears should re-evaluate its warranty service procedures and not sidestep responsibility by relying so much on AI.
Grant E, Grass Valley, CA
Oven Repair
Benny was very courteous and knowledgeable about the oven and the repair was done expertly and quickly.
Jason P, Germantown, TN
Great communication
Prompt and respectful with great explanation of the problem and diagnosis.
Lindsay F, Hickory, NC
Dino was the best!!!
Dino fixed my stove. My stove didn't want to cooperate with him at all but he was patient and took care of everything!
Eric J, Blue Springs, MO
Service from Billy
Billy was prompt, professional and fixed the issue immediately! Great guy with great customer service skills!
Cindy B, Hastings, FL
Quick Replacement
Technician arrived on time and replaced a defective control panel. Everything went well!
Rick W, Hixson, TN
Great job
He was able to fix my dryer hopefully permanently….was only here for an hour or so… quickly resolved issues
Jeff H, Raytown, MO
