GE Cafe Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
486
Average Rating
4.8/5
fraudulent
this repair was not performed on 1/11. the part was installed on 1/9 and is not functional. i rescheduled another appointment for 1/11 and no service person showed up.
Annmarie B,
West Palm Bch, FLCustomer service response - Dear Annmarie thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1705012293385
Still not working
After 7 trips to repair still not working Ice maker
Richard A,
San Antonio, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1704839433153
Failed Repair - GE Cafe Microwave
Mathew came out and discovered one of the capacitor wires was burned and frayed, not conducting. Mathew retrieved new parts and put it together. The control panel and inside lights lit up so we thought all was good and he had me sign his pad. Within minutes after he left I did the coffee mug water test, it did not heat up. I called Mathew and he came back and took it apart again. Two connectors to what looked like the transformer were not connected. He connected them and the turned on the microwave and heard a loud pop. He tried heating the coffee mug and it did not heat. He then tried to trouble shoot it and now nothing works. Nothing will turn on and the control panel will not light up. I originally requested a GE tech but could not get one. In addition, it was put together quickly and screws are not in their exact location they came out of. Lots of time spent with a terrible result. I need this microwave fixed ASAP or replaced with a new one.
Neal P,
El Dorado Hil, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1695850566166
Horrible
Technician remove the door of my dishwasher and put it back the wrong way my door on the dishwasher is not working properly. When you open the dishwasher the door falls to the floor.
Katherine S,
Roslindale, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762870338
Didn't do service
Halle wouldn't work on our fridge, as they made a typo with the Model # of the fridge on the work order (even tho thd serial number was correct). He didn't even want to speak to the Service Protection Advantage rep when I got them on the phone. And with my last technician, he called to say he would be arriving at 5, when that's past the 8-5 window. So has to reschedule and wait another week. Not impressed. At all.
Abbie L,
Forest Hills, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073434460
repair services
the service provided by Yugen was fine. the service provided by the company as a whole was very disappointing and extremely frustrating experience. You scheduled an appointment for September 11 to install a part that was shipped to my house. While its unreasonable to asked to wait around all day long. I did but no one showed up. I tried calling to find out whats going one, there was no one to talk to except a mechanical voice that kept repeating that my phone number was invalid. A number that I have for at least 40 years. There was no human being that I could speak to. I find your customer support unacceptable.
Jake H,
Flushing, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073410804